Bought my first keyboard setup here and…
Bought my first keyboard setup here and couldn't be happier. Had a glitchy LED on one of the keys and Alice sent me a new PCB. Great company, great quality, great shipping time. Respect!
By Tyler
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
153 reviews
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Build your own mechanical keyboard, starting here!
KBDfans (kbdfans.com) has 153 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 122 reviews with 5 stars · Clear filters
Bought my first keyboard setup here and couldn't be happier. Had a glitchy LED on one of the keys and Alice sent me a new PCB. Great company, great quality, great shipping time. Respect!
By Tyler
Great customer service. I bought the KDB67lite r4 kit and FedEx lost the package. They had it for a long time pending doing the international screening. I sent FedEx an email with the contents of the packages, pictures, and the order hoping that would solve it. But they later reported the package was lost. Route didn’t want to cover the costs because it happened after their 30day protection timeframe. Fortunately, Jean from KBDFans support agreed to send me a replacement through DHL which arrived promptly without any issues. I built it and everything works like a charm.
By H R.
They are a great company with excellent customer support I honestly couldn’t recommend them enough to people getting into the Mechanical Keyboard scene
By Noah O.
The customer support team was so helpful! They made it so easy to get quick responses and work things out. I’ve bought from this team before, and I will again in the future!
By Jaelin
Kbdfans has the best costumer service I have ever experienced. Their Keyboards are extremely high quality and affordable. I would give this company even more stars if I could and I don't understand why anyone would give below 5 stars.
By pOpqRn
Ordered the d60 lite with nk creams, turned out amazing ,everything shipped in really good condition packed everything the best way possible,and also they included a free keyboard case
By yair B.
Great customer service, Wayne was very nice and polite in his messages. Very good company and worth buying products from!
By Mason C.
it has very good customer support and contacts you if youve made a mistake when ordering or ordered incompatible components
By Till