Very helpful customer service.
Very helpful customer service.
By Aiden H.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
153 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Build your own mechanical keyboard, starting here!
KBDfans (kbdfans.com) has 153 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 122 reviews with 5 stars · Clear filters
Very helpful customer service.
By Aiden H.
Bought a PCB from KBDfans, and unfortunately the first one was a DOA. It happens, so KBDfans helped me out and sent me a new one as soon as they could, even covering shipping and import costs. Great service!
By Jimmystra
My PBTfans Neon set had a defect on the up arrow key, so I reached out to KBDfans and they were so kind! Jean guided me from start to finish on what I could do to get a replacement key, and now I'm waiting for the key to arrive! Thanks Jean and KBDfans!
By Daniel C.
Jean was the best guide for me that I could ever ask for! I gave him a lot of unnecessary work and probably made things more difficult for him than I needed to. I was really confused on my first build. But, he took the time to patiently help me through my purchase--rectifying many mistakes I made! He was an awesome person throughout the whole process and I was incredibly happy to have him guide me through everything.
By Kyle P.
Just got my Tofu SE today and could not figure out how to flash my board with VIA and enable 1000hz polling, but Wayne walked me through it step by step and solved my problem easily. Thank you Wayne!
By Plutonic
Jean helped me tons. I had a broken PCB and they helped through the whole process. Unfortunately the PCB got worse and completely stopped connecting, but they were able to ship out a new one right away. Got it within a few days. Quick and great service!
By Jay H.
Wayne is a slow and understanding person, and step by step, we figured out the problem painlessly.
By GAGAN R.
WAYNE IS THE BEST
By Jay M.