The merchandise was discontinued but…
The merchandise was discontinued but the rep called around till she found it for me. Very impressed.
By Ellen Hirsch B.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
317 reviews
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We strive to provide excellent kitchen and bathroom appliances from top name brands.
Kitchen & Bath Authority (kbauthority.com) has 317 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
317 approved reviews, newest moderated first
The merchandise was discontinued but the rep called around till she found it for me. Very impressed.
By Ellen Hirsch B.
Kbauthority wasn’t my first choice based on the price shown up when I search, not by much. However, I chose it because the offered the payment type I would like to use. To my surprise, the ordering process was quick and the product came quick as well, with the exact brand as advertised and fit my Toto toilet installation as expected. I’m impressed and will order from this website if there’s a need in the future.
By Ken
Item came fast and packaged well! Will order again!
By Sammy N.
Excellent product (faucet) at a fantastic price delivered on time
By Terry N.
Great price and timely delivery
By Brandon B.
Buyer beware— horrible experience. They sent me a bathroom vanity with a broken backsplash. It took over a month for them to get back to me and finally send a replacement BUT they charged me over $250 for shipping. When the backsplash arrived it was broken in 4 pieces. It has been a month of emailing the company and they still haven’t agreed to refund my shipping cost or send another backsplash. I will never purchase from the company again.
By MARISSA S.
I found what I wanted. Was able to shop for and purchase a faucet that no other websites even showed. Arrived on time, good quality.
By Rosemary M.
Received order in timely manner, and good communication.
By Ben H.