Factory part worked perfectly
Factory part worked perfectly. Kept me up to date on delivery
By CLARKE S.
Thursday, November 5, 2026 · Customer reviews of US businesses
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317 reviews
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We strive to provide excellent kitchen and bathroom appliances from top name brands.
Kitchen & Bath Authority (kbauthority.com) has 317 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
317 approved reviews, newest moderated first
Factory part worked perfectly. Kept me up to date on delivery
By CLARKE S.
this is second order that went wrong, both times was told my fault, ordered hardwired towel warmer and received plug in model follow up was terrible you would think no matter what they would send right part
By Boulevard Fine Art South G.
Received the product very quickly and it fit and works perfectly! A month later and still working flawless. It was a huge relief to be able to find a replacement rather than having to replace my entire shower door!
By Ashleigh J.
I’m a small remodeler and sometimes you need something not available locally or even Amazon. KB authority is a great tool to keep in your contacts. Very large selection of original replacement parts we all sometimes have to have. Service is great and shipping is fast.
By Steve H.
I ordered the Toto toilet through Kitchen & Bath Authority, and the ordering it was smooth and quick. Delivery was within a few days, and the toilet came in two boxes, well packed and intact!!! Communication updates were by email: frequent and timely. I couldn’t be happier. The time between ordering and delivery was only a few days! Great!
By N
The ease of ordering online, the fast delivery and quality products.
By Traci W.
Great experience! I ordered two Toto toilets and it arrived 4 days later. However one of the toilet tanks cracked and KBA immediately expedited another one for me that arrived a day later. The phone customer service was great and they sorted everything out and I did not have to return the defective product.
By Kevin C.
My Insinkerator CWT100 Water chiller failed and I needed a replacement. Kitchen & Bath Authority had the best prices and shipped the chiller quickly. I found it easy to install under the sink with a few hand tools. It works perfectly.
By John B.