Kitchen & Bath AuthorityReviews of kbauthority.com

37th Street 331, New York

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3.8/ 5

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317 reviews

Kitchen & Bath Authority3.8Average

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About Kitchen & Bath Authority

We strive to provide excellent kitchen and bathroom appliances from top name brands.

Kitchen & Bath Authority (kbauthority.com) has 317 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.

Also known as: kbauthority.com
Website: kbauthority.com
Category: Bathroom & Kitchen
Location: New York
Listed on The Fair Hearing: 2026

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Apr 24, 2026

customer service reps aren't given authority to help customer.

I waited for three weeks for the order. The item seemed ok but when I attached it to our sink, it didn't work. I called KBA and said that the new handle for the faucet leaks. They said I can't return it because it's wet. what???? Of course it is. How would I know it wouldn't work if I didn't attach it and try it out? An acceptable response would be to send me a return label and that they would send a replacement. Instead, they told me to contact the maker of the item to get a case number. The customer service people at KBA are not given authority to solve any problems. That is KBA's fault. When I called the manufacturer of the item, I explained what happened and they were angry that my KBA customer service rep was so unhelpful. It was a long time to wait for the order - and if it would have worked, that would have been fine. That was not my case and they wasted my time and money. Not planning to work with them again.

By Marilyn J.

Response from Kitchen & Bath Authority· May 7, 2026

Thank you for sharing your feedback. We’re very sorry to hear about the delay, the leaking faucet handle, and the frustration you experienced when contacting our customer service team. We understand your point completely: with a plumbing repair part, it may not be clear that the item is defective until it is installed and tested. We apologize if our return process felt unhelpful or too rigid in this situation. For many kitchen and bathroom faucet parts, the manufacturer may require a case number before approving a replacement or warranty claim, but we should still do our best to guide the customer through that process clearly and respectfully. This is not the service experience we want customers to have with Kitchen & Bath Authority. We would appreciate the opportunity to review your order again, including the leak issue, manufacturer requirements, and any replacement options available. Please contact our customer service team with your order information so we can look into this further and work toward a better resolution. We appreciate your feedback and will use it to improve how we handle defective plumbing parts, warranty claims, and customer support situations.