Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
597 reviews
KAYALISelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
KAYALI (kayali.com) has 597 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 428 reviews with 5 stars · Clear filters
First time ordering and I’m impressed with the fast shipping and the quality of the packaging.
By Lee Ann T.
Response from KAYALI· Oct 10, 2026
Hello Lee Ann, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Everything about KayAli speaks to my heart. I love the quality, consistency & over all, the smell!! In my opinion, there is just nothing on the market that can compare. Don't get me wrong, there are several products out there that are absolutely fabulous, but for my money... I'll stick with KayAli 💚🩷💜
By Harmony
Response from KAYALI· Oct 10, 2026
Hello Harmony, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Great experience with ordering and shipping. I wish my additional perfume sample was a scent that I didn’t already order.
By Samantha P.
Response from KAYALI· Oct 10, 2026
Hello Samantha, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
I love it!!!
By Andrea C.
Response from KAYALI· Oct 10, 2026
Hello Andrea, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
I finally got my hands on Vanilla 28 and I am loving it 😍
By surbhi S.
Response from KAYALI· Oct 10, 2026
Hello surbhi, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
I love how fast I received my order.
By LaWanda
Response from KAYALI· Oct 10, 2026
Hello LaWanda, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
I always love ordering directly from Kayali because they truly make the packages look so beautiful and they ship QUICK!!! I always get my deliveries ahead of time. As for the items - Yum boujee Marshmallow, bukhoor burner and some rose oud 10/10 all of them.
By Nis A.
Response from KAYALI· Oct 8, 2026
Hello Nis, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Great package presentation looking forward into ordering more
By Raquel G.
Response from KAYALI· Oct 8, 2026
Hello Raquel, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
