KAYALIReviews of kayali.com

Response from KAYALI· Oct 6, 2026

Hello Krystle, Thank you for reaching out, and we are sorry for the wait. Orders within the US are delivered within 7 working days, and we are happy to confirm that yours arrived within that timeframe. During new product launches, online orders come with special exclusive gifts, and yours were included in your package. We hope you enjoy your KAYALI Yum Boujee Marshmallow | 81 Cashmere Kiss Lip Balm! If there is anything else we can help with, please don't hesitate to reach out. With love, KAYALI Customer Care Team

Response from KAYALI· Oct 6, 2026

Hello Kausar, Thank you for sharing your feedback, and we are sorry to hear that the travel sizes didn't feel the same as your full size bottles. We use the same fragrance formula across all our sizes, but smaller atomizers release less fragrance per spray, so the scent can come across lighter or less distinct at first. An extra spray or two usually brings it closer to what you are used to. We appreciate your feedback and hope you continue to enjoy our fragrances! With Love, KAYALI Customer Care Team

Response from KAYALI· Sep 21, 2026

Hello Lesli, Thank you for your loyalty to KAYALI, and we sincerely apologize for the inconvenience this experience has caused you, especially given that Vanilla | 28 is one of our best-selling fragrances. We can confirm that our Quality Team is actively looking into your case and we will follow up with you directly via email within the next 24 hours. Please keep an eye on your inbox for our response. Please rest assured that our team is investigating your case and we are working to resolve this for you as quickly as possible. Your satisfaction is important to us. If you need anything further in the meantime, please don't hesitate to reach out to us. Thank you again for your patience and for being a loyal KAYALI customer. With Love, KAYALI Customer Care Team

Response from KAYALI· Aug 3, 2026

Hello Lonja, Thank you for taking the time to share your feedback. We are sorry to hear that the fragrance was not exactly what you expected. Each KAYALI scent is carefully crafted with a unique blend of notes, and we understand that fragrance preferences can be very personal. We hope you discover another KAYALI fragrance that perfectly matches your taste. Thank you for being part of the KAYALI community. With Love, KAYALI Customer Care Team

Response from KAYALI· Jul 23, 2026

Hello Tyrene, Thank you for your lovely feedback about Yum Boujee Marshmallow | 81! We are so happy to hear you are enjoying the fragrance. We are sincerely sorry that your order took longer than you expected to arrive. We understand how exciting it is to receive a new fragrance, and we truly appreciate your patience. For orders shipped within the United States, our estimated delivery timeframe is up to 6 working days, as outlined in our FAQ. While your order was delivered within this estimated timeframe, we completely understand that the wait may have felt longer than anticipated, and we are sorry for any disappointment this may have caused. Thank you again for taking the time to share your experience and for choosing KAYALI. With Love, KAYALI Customer Care Team

Response from KAYALI· Jul 2, 2026

Hello Taina, Thank you for taking the time to share your feedback. We are very sorry to hear about the delivery issue you experienced. We are glad that your package was ultimately recovered, but we recognize that it should have been delivered correctly in the first place. We take feedback like this seriously and will share it with our shipping partners for review. If you need any further assistance or would like us to look into the delivery details, please don't hesitate to contact our Customer Care team. We appreciate your support and the opportunity to improve your experience. Kind Regards, KAYALI Customer Care Team

Response from KAYALI· Apr 9, 2026

Hello Danette, Thank you for your review! We are so glad you love the fragrance. We are very sorry to hear that your item arrived broken. To help us resolve this matter as quickly as possible, please email us at [email protected] with your full name, email address, and order number, using the subject line “Trustpilot”. Our Customer Care team will review your case and provide the necessary assistance. We appreciate your patience while we look into this matter. With love, KAYALI Customer Care Team

Response from KAYALI· Mar 6, 2026

Hello, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the fragrance didn’t meet your expectations, and we really appreciate your honest feedback. At KAYALI, we know that fragrance is very personal, and what feels perfect for one person may not resonate the same way with another. If you’d like, we recommend trying our Discovery Set, which allows you to explore a range of scents and find the one that truly suits your preferences. With Love, KAYALI Customer Care Team