Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
597 reviews
KAYALISelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
KAYALI (kayali.com) has 597 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 428 reviews with 5 stars · Clear filters
Nice package
By Nana Akosua Adusa P.
Response from KAYALI· Oct 21, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
love it. many of my friends praise the fragrance
By Mina
Response from KAYALI· Oct 21, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Ufffffff i love it smell so good the best the best
By Blanca M.
Response from KAYALI· Oct 21, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Packing was so pretty, got my order on time as well… thank you for excellent customer service
By Raheem B.
Response from KAYALI· Oct 21, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
LOVE the smooth ordering & delivery process. And loved the deals ♥️
By Sarah K.
Response from KAYALI· Oct 21, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Shipping is fast and items are delivered well packaged. I'm always satisfied with shopping directly from Kayali. I also like the fact that I get a free sample :-).
By Tania M.
Response from KAYALI· Oct 21, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
It was packaged very nicely.
By Karen D.
Response from KAYALI· Oct 21, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Love this product. It was actually cheaper to buy from the direct website vs other options like Sephora or Amazon. I also got a free sample which was awesome! Definitely will buy directly in future. Perfume is amazing as always.
By Halie A.
Response from KAYALI· Oct 21, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
