Kay JewelersReviews of kay.com

This company needs to seriously consider the repair shop they outsource too. Obvious faults in jewelry repair are being sent back to customers. They don't care about your jewelry after you buy it.

Took my watch in for repair. I had to prepay for the repairs, which was fine. Told I would have it back in one month. Called Kay to get status and was told “repair shop takes forever to complete work”. Was told they had no idea when the repairs would be done and would not give me an ETA. Asked to send it back to me, so I can take it to a reputable jeweler for repairs. The lady I spoke with at the store could care less and offered no resolution or advice. Poor, poor service. Will never go back to Kay if any of their family of stores.

These scum bags. Paid account in full, closed the account, a month later they said I owed a late fee. How can the account be closed if there was a balance? Fraudulent thieves......I disputed, before it was done, owed more in late fees on a paid in full closed account than was actually on the balance......then the dirt bags scarred my credit score.....AVOID them

I have purchased 2 rings from Kay and paid the insurance plan, 3 times one ring has had to be sent off and taken over a month to come back, once it was sized and is now black where they welded it. The other was sent off to be sized and came back still to big and with in a week broken where they welded it. We live an hour from the closest store and have spent hundreds of dollars there and they have offered no compensation for their own mistakes. I would recommend no one purchase from there and use a store that cares about it’s customers.

Jeanne at the Kenwood Mall location was fabulous. She was so helpful and patient with me. Definitely recommend!!

I went to Kay Jewelers in Grove City OH at the end of June to get my size 8 ring resized to a 7 1/2 and a stone replaced. A few weeks went by and my ring was back. After paying my $400 they let me try on my ring and I told them it still felt the same. She turned around and checked it without me seeing her sizing it and said it was close to a 7 1/2. So her and the manager said maybe you should go with a 7 1/4 at no additional charge. It was sent out again and when it came back it fit perfectly. I asked the manager who was helping me what size it was now and she stated a 7 1/2. I informed her that when I looked at my paperwork from the two times it was sent out I found out they had made a mistake the first time and wrote down to resize it to an 8 inwhich that was what it was already. Instead of admitting it they acted like they sent it back out to resize to a 7 1/4 even though paperwork stated that it was going to he a 7 1/2. How dare they charge me the first time for a resizing that never happened. The lady said but we didn’t charge you the second time. They wasted my time coming in for a ring the first time when it wasn’t resized. I will be doing business elsewhere.

Went in to see if I could get my pure silver ring round. It had become slightly deformed from being knocked on the table. A little flat on the bottom. I was told it would be $148.00.would need to be sent to repair to be resized and cleaned. Would take a week. Got it done at a pawn shop for 5.00. a ridiculous price for a minor service. BTW when I bought earrings there (Chalmette location) last year the same service was free. Seems like a scam to me

I order wedding bands for me and my future husband and was assured within a month and a half that it will be ready for my wedding. The person I was dealing with said my rings with be ready for the 16 of July, almost 6 weeks later, one week later after the 16th of July it was still not even deliverable or ready and when I call they told me it will be ready the next week 6 later and when the 6 days were up and I call they said they were waiting on ups delivery and said it will be at their store that day and will call me never heard from them and here I am at 10 pm at night getting married the following day without rings. I don’t understand the games if when i order to just say Kay’s jewelry that we cannot get it ready for you on time then I could have went to elsewhere but they didn’t, they gave me false hope me now I’m without rings for my wedding. Very disappointing and this is at the wire grass mall location in Tampa Florida.