Thank you!
Michael Torres and other employees went out of their way to help me use a credit that had been sitting in my account for far too long. I had forgotten about it and am grateful for their help. Gail Hodgkiss
By GSH
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
738 reviews
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KatuChef specializes in premium titanium cutting boards designed for modern kitchens. Crafted from 100% pure titanium, our boards offer a hygienic, non-porous surface that resists bacteria, odors, stains, and warping, providing a cleaner, safer food prep experience.Unlike traditional wood or plastic boards, KatuChef’s titanium design is built for durability while remaining gentle on your knives. The sleek, easy-to-clean surface makes everyday cooking simpler and more efficient.We’re committed to quality, customer satisfaction, and delivering innovative kitchen solutions that last. With KatuChef, you can cook confidently using tools designed for performance, safety, and long-term reliability.
KatuChef (katuchef.com) has 738 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
738 approved reviews, newest moderated first
Michael Torres and other employees went out of their way to help me use a credit that had been sitting in my account for far too long. I had forgotten about it and am grateful for their help. Gail Hodgkiss
By GSH
I was automatically notified to order when inventory was replenished and received a great discount.
By Christine K.
Quick reply to e mil. much appreciated
By J S.
I am extremely disappointed with the post-purchase support. I’ve been trying to initiate a return, but the company is giving me the run-around. Despite providing my order number three separate times, they continue to ask for the same information. The lack of internal communication and delay tactics have made this a frustrating experience.
By Sheena C.
Response from KatuChef· Apr 29, 2026
Hello Sheena, Thank you for sharing your experience. We’re saddened to hear that the interaction with our customer service didn’t meet your expectations. Our goal is to provide clear, timely, and effective support, and we’d like the opportunity to make it right. Our record also shows that you already contacted us in the meantime, and an agent has already replied to your request and offered you a solution. If you have any further questions, please don't hesitate to get in touch with us again. Best regards, Blake from KatuChef
Resolved my problem
By Elizabeth B.
Prompt delivery and quality product. However I only ordered and wanted one cutting board but I received and was charged $ for three so I need to return two.
By JANICE Y.
The quick correspondence & result was fantastic, the help desk were very easy to communicate with.
By Adam
Was disappointed that the website didn’t clarify that the prices were in $US & when I reached out to cancel the order only minutes after making, the support e mail was returned saying ‘not deliverable’.
By customer
Response from KatuChef· Apr 23, 2026
Hello there, Thank you for your feedback. All charges, including currency (which varies depending on the region you are ordering from) are displayed before an order is finalized. We are always reachable via our customer support channels and respond to all customer inquiries. That said, we are eager to review your case in detail and assist you further. As we could not locate your order based on this review alone, we have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment. Let's keep in touch, Blake from KatuChef