Good customer service
Waited on hold for short time. Person who answered my phone call was courteous and able to answer my questions. I was not happy with the titanium cutting board but service for refund seemed ok.
By Susan Y.
Saturday, November 7, 2026 · Customer reviews of US businesses
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738 reviews
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KatuChef specializes in premium titanium cutting boards designed for modern kitchens. Crafted from 100% pure titanium, our boards offer a hygienic, non-porous surface that resists bacteria, odors, stains, and warping, providing a cleaner, safer food prep experience.Unlike traditional wood or plastic boards, KatuChef’s titanium design is built for durability while remaining gentle on your knives. The sleek, easy-to-clean surface makes everyday cooking simpler and more efficient.We’re committed to quality, customer satisfaction, and delivering innovative kitchen solutions that last. With KatuChef, you can cook confidently using tools designed for performance, safety, and long-term reliability.
KatuChef (katuchef.com) has 738 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
738 approved reviews, newest moderated first
Waited on hold for short time. Person who answered my phone call was courteous and able to answer my questions. I was not happy with the titanium cutting board but service for refund seemed ok.
By Susan Y.
Web page is easy to navigate and response from customer support was almost immediate.
By Robert T.
good prices
By SILAS FISHER J.
Tried to order only 2 cutting boards and tried to correct it but customer service couldn't help because they said it had already been packed. Thing was, it was only a few minutes when my wife discovered that 2 more boards were added. Now to the boards themselves; are not what was advertised and are too small for what we use cutting boards for. So I am returning your boards. Thanks, Doug
By Douglas C.
Response from KatuChef· Aug 23, 2026
Hello Douglas, Thank you for taking the time to explain what happened with your order. We would like to clarify that orders are processed based on the selections confirmed during checkout, and once an order has moved into packing, changes may no longer be possible. That said, we’ve reviewed your case and can confirm that the matter has been addressed from our side. If you need any further assistance, please keep in touch with our support team and they’ll be happy to assist. Warm regards, Blake from KatuChef
Customer support service is very helpful and the time to respond is real quick
By Raquel L.
Just the fact that you have maintained contact is wonderful these days. Hop we can get this done. Thank you
By Lisa L.
Great. Have always thought that my cutting board held onto bacteria.
By Fred S.
Prompt response to my questions and concerns
By RUSSELL