Great customer service
My mom accidentally ordered me the wrong colour and size for Christmas. The exchange process was a breeze:) The products are high quality too, good quality material and stitching.
By Alyssa
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
488 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Born in 2022. At Katamu we build high-performance lifting gear. Our mission is simple: to fuel your growth, back your grit, and keep you lifting—physically, mentally, and for life
Katamu (katamu.co) has 488 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
488 approved reviews, newest moderated first
My mom accidentally ordered me the wrong colour and size for Christmas. The exchange process was a breeze:) The products are high quality too, good quality material and stitching.
By Alyssa
Katamu is amazing!!! Harvey from Katamu was fantastic! I recently bought a belt but accidentally got the wrong size! Harvey made the returns process a breeze! Easy to contact and replied quickly to emails! The product itself was fantastic looks amazing and works amazing! Could not be happier! Thank you so much!
By Zoe T.
Hands down one of the best companies I’ve done business with. Not only are the quality of their products GREAT, but the customer service is unmatched. I don’t know if I can go to anyone else for my lifting gear, outside of Katamu. Customer for life!
By Vaachon R.
Got the wrong size, Katamu helped me out with that. I order the wrong size and contacted them and received a response the same day. We stayed in contact and I was able to get a exchange.
By Alex O.
Excellent Customer Service. I was a first-time purchaser of this company's products and made an error in the size that I ordered. I easily found the refund/exchange information on their website, received a next day response to my inquiry regarding an exchange, and was easily able to execute the exchange with great communication from the company every step of the way.
By NEIL C.
Customer service was great for a return! Replied fast and very friendly.
By C. S.
I had an issue with my sleeves within the one year warranty period and the support team was very responsive and made sure all details were taken care of to replace it. 10/10 service. I’ve bought sleeves, wraps, straps and a belt and they all work wonderfully.
By Gabriel E.
After I accidentally ordering the wrong size of knee sleeves, I reached out too Katamu. The experience has been fantastic; they were incredibly respectful and understanding of my situation. They responded quickly and provided a solution right away. Excellent customer service
By Abdiel F.