KastKingReviews of kastking.com

My experience with KastKing goes way back to when they first started as a company. My first KastKing product was the Pontus bait feeder reel. Honestly, back then I didn’t have money for the big brands so I gave KastKing a shot… now, years later, almost my whole bass fishing arsenal is KastKing combos and my catfishing and saltwater is Sharky III’s and Kapstan Elite! The quality you receive for the price is unmatched and the customer service if you do have an issue is amazing!

I was looking for some fishing backpacks for my brother and brother-in-law for their birthday’s when Google suggested KastKing. I had never heard of them before, but their product looked OK, so I figured I’d give them an opportunity over one of the other major brands. Unfortunately at this point I’m disappointed that I did. When checking out I was able to apply a discount code to my order; I believed that I was paying roughly $160 for said order. To my surprise when my statement came in the mail, the price had nearly doubled to almost $300. I called customer service to see what had happened and was told that the code must’ve only been for internal use, so it was kicked off. I was also told that “maybe you should’ve called before you placed the order to make sure that you were allowed to use the coupon”. #1, to contact customer service, I had to call three times before someone answered me. #2, what kind of e-commerce business do you have to call to see about using a promo code? And #3, if you have a code for internal use, maybe it shouldn’t be public information. Plenty of companies have employee discounts that are simply linked to their personal employee accounts rather than an actual promo code. I asked customer service if there was anything that they were willing to do, seeing as they nearly doubled my bill, but “nope”, they were unwilling to do anything. I didn’t ask for them to give me the full discount, just if they would do something, and not a single effort was made. Seeing as these were birthday gifts I unfortunately cannot ask for them back to return them. If I were using them for my own personal use, I absolutely would. I will not be shopping with KastKing ever again, and if anyone ever asks while we’re out utilizing the gear, I’ll be sure to tell them about their poor customer service. I feel as though this was a prime example of the a “bait and switch”. I understand that as a customer things don’t always go your way, but the fact that customer service didn’t even make an effort to come to any compromise, and essentially said “too bad so sad” is absolutely insulting. I guess next time I’ll go with the big box store brand.

Do not trust this scam company. Do not but this poor quality reel. I bought this reel in July. I gave it to my son for his birthday. It is defective straight out of the box. He used it one time for less than 1 hour. The spool wobbles back and forth due to the very poor construction. The tolerance between part number 57 O/S slider on parts 59 and 60 Guide are not even close. The main shaft wobbles as a result and the reel makes a knocking noise twice every wind. See the photo. I contacted the company chat, worked the engineers, took the reel apart and videoed the process. The company then agreed to replace the reel (see screen shot) then they changed their mind. They said the problem is due to wear on the part and retracted the offer of a replacement. The reel was used once. Never trust KastKing! Edit in response to KastKing reply. I have been through an extensive and pointless customer service experience with your company where I was asked to dismantle a brand new reel on two occasions and film and photograph the process. Only to be told that the reel was wobbling through excessive wear and use. It was a brand new reel. I have fully set of photos and screen shots of my customer care experience. I will not be calling your number or entering into any further contact with your company and waisting any more of my time.

I received the KastKing V16 rod holder as a gift in May 2026. The product is now difficult to spin and several ball bearings have come out. I reached out for warranty support and told them I did not have a receipt or proof of purchase from the gifter. I’ve sent pictures and video of the KastKing product, but it seems that is not sufficient either. They were unwilling to help me any further or provide any alternatives. I will not purchase a KastKing product in the future based on their lack of support.

First, I wish to say that I have several KK rod/reel combos and I love them. So, I ordered their rotating rod storage stand and it came with a part missing and I could not complete the build without the part. I contacted their service team and explained my situation and they had me take photos of what was delivered so they could determine exactly what to send me. Instead of mailing me the one small part, I received a whole new rod stand. I was pretty surprised at this and very appreciative too, they went way beyond what I was asking for. So now I have a great rod stand that I am very pleased with and am also very pleased with the customer service. Overall this was one of the best experiences I've ever had with a company's customer service....top notch!!

Customer service and shipping horrible have yet to try actual products

SCAM. Don’t buy from here. Also horrific customer service. Advertises a discount code and when you put the code in at checkout it discounts the sale until you actually pay then it charges you full price. I couldn’t get ahold of anyone except via email which they cancelled the order and would not fulfill it or provide the advertised discount. Do not buy here

kastking warranty is a joke they will not back what they sale