Karen KaneReviews of karenkane.com

I enjoy most of the items in the Karen Kane catalog and thus far have purchased 7 different ones. Five of those are sweaters, size XS. Two fit just fine. The yellow and white stripe and the pink and white stripe each had sleeves that were so long I had to have the cuffs removed... remove 4 inches then replace the cuffs. I now have a black and white size XS and it is at least a medium. Again, the sleeves hang far below my finger tips and the entire sweater is too big. I am now in the process of returning it. I love style, comfort and fabric of these sweaters...Making a size selection has been a big problem.

I placed an order for a number of clearance items. It took over a week to ship despite the website saying 72 hours. I inquired as to the delay and I was told because they were clearance- no return- items I was told the delay is because they were inspecting every item to ensure quality due to the fact that they were not returnable. Yet when my order arrived one of my pairs of shoes had very visible damage. I inquired about the damage and I have been ghosted. Very poor customer service. Will not be ordering again.

Lesson learned. Cheap materials including sticky zippers. Looked into returning the sweater. Not an easy process. Ridiculous obstacles for returns. Never again!

I order a top that was originally $119 down to $30. I have several of the evening tops, as was this one, and always order a small. This is probably a large. They said no returns on items that are reduced this low. I find this to be unfair even for $30 plus with tax. Not only was the top severely over-sized, but the customer service rep also said absolutely not.

I purchased a sweater from Karen Kane and pd 158.00! I wore for only 6 hours and it pilled all over. They replied that it is cotton and must be dry cleaned. Who would spend more money on a pilled sweater! What a waste of money !

Orders take weeks to arrive. Returns are costly including the loss of any discount you received on other items. Customer Service reps are rude. Nothing is worth this. And seeing the number of bad reviews tells me mine was not an isolated case. Time for this brand to go away.

This brand should be extinct by now customer service is sooooo awful I made my sister clear her cart and shop else where im spreading the word on this one over priced walmart clothing with sew in kk tags

Horrible customer service!!! Purchased what I thought was a nice dress , the wrong dress was sent, very frumpy, and they refuse to credit my account even though the dress was returned as per their instructions.. will never purchase anything Karen Kane again and will try to get satisfaction through my credit card.. buyer beware !!