I would like to know how I exchange my…
I would like to know how I exchange my pin this is the second one I bought no the first one I lost I liked it so much that I bought another one I’ve had the other one for about a month and it went out on me at the light goes on but it doesn’t wanna heat up is there anyway I can exchange it
By Brent G.
Response from KandyPens· Jul 14, 2022
Hello Brent, Thank you for taking the time to post your review. I'm sorry to hear about the trouble you are having with your 350 mAh battery, and I would be more than happy to help get this resolved for you right away. In your review, you mention having issues with functionality. This may be something we can resolve with a little troubleshooting or replacement to make sure your equipment is working 100% as expected, it could also be an issue that comes down to preference or technique, and we would be happy to address any issues you're having to the best of our abilities. You can simply respond to this e-mail, or give us a call at 855-526-3904 M-F 8AM-4PM PST and any of our reps will be delighted to assist.