KakaSoftReviews of kakasoft.com

I paid for 2 years of annual subscriptions to Folder Locker when I never wanted it. I was using the free version in 2021 to secure confidential files. I wasn't aware that the only opportunity to add a recovery email was the first time the software ran, because when I forgot my password a year later and went to reset it, there was no option to do so. I had to purchase the full subscription version, the only other way to reset the password in order to get access to my folder back. I then tried to cancel the subscription. Their process is to email in to do so. My email was never acknowledged. Then I was charged again this year for a second round of the subscription. I immediately contacted them to refund the charge and cancel, as I had tried to do the year before. They accused me of lying about trying to cancel the first time and did not provide a refund on the second charge. I have the email trail. Atrocious customer service. Folder Locker the free version works pretty nice though. Just never forget your password!

Their free software was pretty good before. I used to use their products, but you should wait up to a min with the recent version. It was around 10-20 sec before. It's getting worse. The paid version is too pricy and the free version useless. Who does want to wait a min to unlock a folder? I decided to stop using their products as we have tons of better options. Goodbye, KakaSoft~