They financed a used mattress for me…
They financed a used mattress for me that I wasn’t told was used,, and they knew it
By Jack W.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
567 reviews
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Kafene provides a point-of-sale, lease-to-own (LTO) option that merchants can offer to their customers as an alternative to paying with cash or credit. Kafene purchases the merchandise from the merchant and rents it to the consumer. This option is particularly important to those who are credit-challenged and do not have a way to enjoy big-ticket, and necessary, items such as furniture, appliances, and other goods. Kafene operates nationally and complies with all other applicable laws and regulations. To us, delivering the best-in-class customer experience is paramount.
Kafene (kafene.com) has 567 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
567 approved reviews, newest moderated first
They financed a used mattress for me that I wasn’t told was used,, and they knew it
By Jack W.
Wish they could change to monthly installments instead of every 2 weeks.some people income is once a month.
By Cheryl M.
This place is horrible. You can never speak to someone on the phone, its always chats. My lease said to be paid by 12/19. God knows I wish I wouldve taken a screenshot. My portal mysteriously said 12/16. I am very meticulous about my dates and debts. They said they could extend the 90 day option by 1 day, which would be the 17th. I asked if there was anyway they could extend it to 12/18, since that is when I get paid. They said NO. If the 1600 wasnt paid by the 16th then I owe the remaining 6,000. ONE. FREAKING.. DAY. I pay faithfully and ontime. Never ever again. Joycelyn was the "supervisor". Ive contacted them before about something else and got another rep. They do NOT believe in helping their customers. No wonder it was so easy to get approved. I wish I could give 0 stars. Im warning you. DONT DO IT. The crazy part is, I rarely write reviews.
By Never Again S.
I walked in was greeted by a young Lady who was polite she spoke about details made me feel confident in buying great sale person .
By Victoria L.
It was great
By Charmainer H.
Great service and fast loan approval.
By Jose G.
Same day shopping and purchasing of my brand new pillow top queen size mattress.Thanks again I love it.
By Consumer
Quality of service was great, the application process is quick and easy.
By Joseph W.