Initially great customer service but…
Initially great customer service but being ignored after asking for refund. Received a faulty speaker that would turn off every 15 mins on its own even while plugged in. They offered a replacement or 10 percent off another speaker. I opted for a return and refund and was promptly ignored for a week and a half. When they finally responded they requested a video. I sent it and now they are saying that im responsible for the cost of returning the item even though the website states that if a return is due to quality of product that they would cover it. Now theyre probably dragging their feet until my 30 day return window is over... so over this company
By chris