Stellar Support, in addition to a 5 star app!
Beside this being a brilliant and well executed app, their support team goes above and beyond. Emails are always answered both promptly and with actual helpful information! Great job everyone!
By Robert
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
506 reviews
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JUMBO (jumboprivacy.com) has 506 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
506 approved reviews, newest moderated first
Beside this being a brilliant and well executed app, their support team goes above and beyond. Emails are always answered both promptly and with actual helpful information! Great job everyone!
By Robert
Everyone was terrific and helpful and courteous!!!
By Deborah L.
The customer service is always super responsive and on point. They continue to be a joy to work with.
By Christopher C.
The Jumbo Pro Support team got back promptly to my issue regarding a tracker that was blocking my iRobot app from working.I have been using Jumbo for the past 6 months and I must say I am really pleased with the service
By Pramod B.
Jumbo not only provides an exceptional app/service, they have truly personal and professional customer service. Anytime I have a problem or question I get an immediate response and within 24-48 hours a solution. Each build gets better and better, I’m proud to be a Jumbo user and tester. KEEP UP THE GREAT WORK
By Joel H.
Excellent people, Excellent software, Excellent customer service, this group really has it going on! Quick, and prompt responses on every question, and replied to things that help even if it doesn’t benefit them! Even help setup things I needed personally. I really like Jumbo!
By Jody M.
Emailed support about a potential app conflict with jumbo vpn. Heard back next day with detailed explanation of what might be happening and how to resolve. Had to do with tracker blocking preventing apps from proceeding. Facebook & YouTube (go figure). Haven’t confirmed it yet but the support response was excellent.
By Ron H.
so good ilobe jumbo
By nopporn S.