JSXReviews of jsx.com

JSX is not good to their employees and will allow other employees to harass employees beyond measure! Until they can no longer take it and multiple will leave. You cannot contact HR or corporate as if you have an issue, it has to be emailed to ALL of customer service to see and they will move along to the correct department - no no privacy whatsoever!! Legal ramifications are coming and now that I have it in writing that things are not able to be reported, I will have to get lawyers involved! I wouldnt work or fly with this company!

Don’t fly JSX! check in in Houston and they said my backpack was too big. I hadn’t flown jsx before so didn’t know the difference. They said they were putting me in a double seat, like they were doing me a favor. Ok whatever that means. I proceeded to get on the plane and see why they took my bag my seat had no storage space in front of me, they didn’t tell me this. There were two seats next to me with no passengers and some double ones in the back. I would gladly take a single seat to have my backpack. I didn’t choose that seat they chose that seat. Then people behind me get in with two big bags each way bigger than mine. A lady gets in with two big bags one a large pet carrier, and they obviously don’t fit under her single seat so they tell her there are seats open in the back of the pleane just go back there. Why her but not me with one backpack?? And they were able to fit my backpack in the red JSX bag, that they use to test if your bag will fit. So why did they take my backpack with all of my medicine with it? I tried to get it plane side in dallas between my flights and nope they wouldn’t give it to me. I am so upset. Why am I being treated different than other passengers?. One way flight Houston to gunnison $1328. I have flown probably 500 times and have never had a complaint or someone take my carryon from me.

This airline is guilty of false advertising and arrogant about the fact that their offer doesn’t exist. The false and arrogant airline!

Last year, JSX was flying to Santa Fe, New Mexico. We were thrilled to hear about it and couldn’t wait to experience the flight. Our friends had raved about it, and we were eager to try it ourselves. However, unfortunately, JSX has ceased its flights to Santa Fe due to insufficient passenger demand. It’s perplexing how they can have a limited number of passengers when we are unaware of the existence of the route. I wish JSX best. I think they missed a great opportunity.

Trying to reach anyone on the phone can take well over an hour If you leave your number for a call back without losing your turn takes even longer Absolutely awful and no apologies when asked why you are on hold for over an hour This happens all the time not just today

JSX allows theft and assumes absolutely no responsibility. They are aware that passengers "accidentally" take other passengers luggage (in my opinion some passengers deliberately steal) but will not change their policy due to costs associated to documentation of changes, re-training crew, etc. Baggage is unloaded when the aircraft lands, BEFORE ANY PASSENGERS can deplane. Which means that anyone who deplanes right away can take any luggage that is already all out and displayed out of the aircraft. No JSX crew checks! JSX has ground crew standing there but do not have a policy to have the crew check the name of luggage against the name of the passenger. Obviously this happened to me that someone stole my suitcase. When I approached the ground crew, they mentioned to me "that this happens ALL THE TIME". We figured out that some idiot may have mistaken my suitcase with their suitcase. JSX called the passenger and he returned approx. half and hour later. At which time, my plans were already ruined due to the unforeseen delay. When I called customer service to complain, and insisted that they change their procedure to check that each passenger leave the premise ONLY with their suitcase, they stated that this was looked into but they decided against it because it would take time away from each passenger when deplaning. The plane only can have 30 passengers at most so how could it take too long? I am certain as a former JSX passenger (I will never fly with them again), I would appreciate the extra few minutes to make sure I am able to retrieve my property. Basically, they would rather inconvenience passengers that this happens to ALL THE TIME rather than to fix the flaw in their system. To add further insult, the incompetent customer service agent stated that major carriers do not do that but I stated that I have never experienced in all my years of flying that the baggage carousel was done and spitting out baggage and all lined up by the time passengers arrived to the carousel. If you walk to baggage claim directly after deplaning, the baggage carousel has not even starting spitting out any baggage yet. So passengers can identify their suitcase when it comes out and can claim it. So her idiotic statement was comparing apples to oranges, not apples to apples. This is a MAJOR flaw in their procedure which promotes what they call "mistakes" to avoid liability which I call theft, and they refuse to do anything about it. DO NOT FLY JSX if you want to claim your baggage/suitcase. Or sit in the first seat so you have a fighting chance to claim your property as you will be the first person off the flight and can grab your property. I will be submitting a complaint to the Department of Transportation, Better Business Bureau (which JSX is not accedited becasue they are an unsavory business), and American Airlines and Southwest Airlines to provide them with more ammunition to shut down JSX. American and Southwest were close to shutting them down but was not able to and so we should aid in legitimate businesses to operate and not companies such as JSX.

Flown over a dozen times. Worst experience by far. It I could leave a negative review I would. The most rude people I’ve ever delt with in my life. Couldn’t wait 1 min to check a bag. I’ll be surprised if people still fly this airline

Upon returning from Las Vegas to Scottsdale airport, I found JSX TOWED my vehicle for mistakenly parking in the Valet section. The signage wasn’t clear and no courtesy warning note was provided. Their bold decision was to immediately remove the vehicle and ask questions later. This is the antithesis of hating their customers.