Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

After reaching out for a consultation, i was bombarded with folow up, both via text as well as e mail. I am sure that is to make sure people show for there appointment via Telehealth. I already have had experience with Ketamine treatments with a private Doctor intraveniously and it has worked wonders. The reason for this poor rating is as follows. After my tele health visit with representative ( AN RN ) all those wonderful, annoying follow ups pre meeting to make sure they get me there so they can make MONEY!!!, not a single follow up call after my meeting. HMM ??? Thats strange. I guess they deemed me not worthy of there service. Very strange. So my mmessage to Joyous , as well as anyone looking at tis review, Joyous you should put as much time and energy into the follow up aas you do the pre appointment. Thanks for letting me down as it was already questionable putting my trust into making the appointment. And no need now to have somebody come on here and try to "ELOQUENTLY " clean up your mistake

I found it very, very hard to deal with Joyous as a company. They cancelled appointments with my provider, then told me that because I was ONE MINUTE late to the rescheduled appointment, my provider left. At another time, my provider failed to show up for my appointment at all. So, yes, I saw some improvement in my anxiety symptoms (though not in my depression symptoms) but the company made it nearly impossible for me to continue taking it! And after all of the screw-ups with my appointments, I started to lose confidence in Joyous. They are dispensing a very potent, potentially dangerous substance and they just don’t seem to take that seriously. If you can’t wait 1 minute for a patient to get to her appointments, you might just be an online pill mill. I would look elsewhere (Mindbloom) for ketamine therapy. Joyous is too scattershot, inconsistent and unprofessional.

Impossible to cancel. Like many others have stated it is very difficult to cancel your prescription. They say to send an email or call. The email address wasn’t valid and when I called it was just an auto response saying they do not have anyone answering the phone so please send an email. It’s ridiculous. As for my experience with the therapy. I tried it for a couple weeks and did not notice an improvement. My mood was actually worse because the ketamine therapy was affecting my ability to fall asleep. I decided the lack of sleep was not worth continuing.

How 4 stars. If your a member and on the online community about 60 to 80%of people COMPLAIN! All complaints arent silly angered people they raise concerns that are Correct & Valid. When you order medication for mental health JOYOUS NEEDS STAFF THAT ANSWERS CALLS AND CONCERNS NOT A AUTOMATED WHATEVER TEXTING YOU DECIDING IF YOU CAN CHANGE YOUR DOSE! YOU CANT GET AN APPOINTMENT WITH THE MEDICAL STAFF THAT DID YOUR INTAKE WHEN YOU PLEAD YOU NEED AN APPOINTMENT AND THIS COMPANY KEEPS CHARGING YOUR CREDIT CARD AFTER MANY PEOPLE HAVE STOPPED OR CANCELED APPROPRIATELY! WHERE ARE CEO'S OR CO- FOUNDER OR MANAGEMENT! WAKE UP! CHANGS ARE NEEDED NOW! READ YOUR DAILY " JOYOUS COMMUNITY " POSTS! PEOPLE ARE ON KETAMINE BECAUSE TEY ARE DESPERATE TO FEEL BETTER! I DONT ABUSE THEIR TRUST IN JOYOUS!!@

Sent my pills to the wrong place, was returned. Won’t contact me to resend it and I am going out of town. I offered to pay for overnight but can’t get a reply. It’s been since Monday. All they have done is sent me the tracking that says it is returned to the pharmacy. No one texts back, no one calls back.

Unfortunately, the company is simply unable to deliver medication on time. Three times in a row, I was left without medication for several days. They don’t offer a refund when they don’t send the medication. They are quick to blame the patient, but the providers and patients agree that is is entirely the fault of the company. Ketamine is helpful, so 2 stars for that! Edited to add: The company didn’t get back to me after over a week of my attempts to contact them every way that I possibly could on this matter, so I wrote this review and heard back instantly! Magic! More notes: Joyous doesn’t allow patients to make an appointment with a provider. First, one must text the “care team”. The care team then sends a link to a form, which states that, as I’ve seen a provider recently, I have to plea my case to the care team in order to be able to have another appointment. They say they’ll get back to you in 1 day. Three days after I requested the appointment, I sent another text wondering when I’d be allowed to schedule. They then sent me a link to a provider’s calendar, but it was a provider I’d never met before. In 4 months of treatment, I had 5 appointments, with 3 different providers. I was not able to pick my provider. Word to the wise from the fine print: If you want to cancel services, you have to do so before 9 am the day after you were billed. So, if I am billed on June 1st, and I don’t cancel by June 2nd, Joyous will bill me on July 1. Knowing this, I asked 7 times to be able to cancel services before finally being allowed to. Joyous didn’t get back to me for several days, and I was worried that meant I’d be billed again. The better business bureau page on Joyous mentions this unsavory practice, and how hard it is to cancel. I eventually was able to do so.

Getting signed up, great. Getting review, great. Getting texts, over great. Getting meds in time, horrible. Customer service, uncompassionate and poor. Followed up directly to them at their request

In all honesty, today is what drove me to leave a public review. My initial impression was super positive, I liked my provider, agreed with the protocol, it felt like a great experience. I WANTED to boast about this company, I wanted to tell all of social media and anyone that would listen how great Joyous was. Until recently that is. The "care team" staff are basically not there for any other reason than to give the facade that there's a live person available for you. The problem is they simply copy/paste some script and they're legit the least helpful group of people in "mental health/ketamine tele-med". Likely, the least helpful period. Whomever I spoke to this morning was rude and argumentative ON TOP of absolutely no help. The check-in programing they use is super flawed, and when asked for assistance, there's none given, period. Aside from these 2 BIG issues, I still feel positive about what they're trying to do. I just wish they'd get their ducks in a row, and get rid of said "care team" bc such rude/unhelpful folks aren't truly a "care team". Now instead of shouting how great Joyous is from the rooftops, I'll be letting anyone I know, know about their p*ss-poor staff and under par customer service!