Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
137 reviews
Joylux, Inc.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Joylux offers life-changing solutions with high-tech devices, digital tools, and products to address menopause-related health concerns. By understanding what holds women back, we can create innovative solutions that instead push women forward.Women need access to solutions that help improve confidence when dealing with common female issues as we pass through life’s milestones, like childbirth and menopause. Menopause brings significant changes to our bodies yet is completely void of education and information, leaving us wondering what is happening and searching for answers. We deserve education, information, and solutions to improve our menopausal health.We also believe sexual health is vital to overall health. Our small but mighty team of women (and a few men) is committed to finding scientific solutions that are noninvasive, effective, and affordable to help improve all aspects of a woman’s intimate life. Let’s tackle the taboo together.
Joylux, Inc. (joylux.com) has 137 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 25 reviews with 1 star · Clear filters
The product is too big and hard even using the gel it was too painful to insert a complete waste of money and no refunds
By M R.
Response from Joylux, Inc.· Jul 8, 2025
Hi - Sorry to hear about how you're unable to use. Can you please reach out to our customer care team so we can help? +1 844-872-8578
The red light dies not one on?!!
By Jody
Response from Joylux, Inc.· Jul 2, 2025
Hi Jody - our customer satisfaction is our utmost priority, please contact us directly at [email protected] or at 844.872.8578 allowing us to personally assist you further.
The customer service for this company is non existent. To be tied into a six month contract with compulsory add on supplements which doubles the cost is unreasonable. I have opened the device but not used it, which means I can’t return. The supplements which I don’t need have not arrived despite being charged for them. The complete experience has been extremely disappointing. On top of the costs it is impossible to speak to anyone from the company as there is no telephone number.
By Kate L.
Response from Joylux, Inc.· Jun 5, 2025
HI Kate - Sorry to hear about your frustrations, please contact our customer care department at 844-872-8578. Did you purchase this in the US or the UK? Thanks - Joylux Customer Care
Frustrating experience and poor customer service. I purchased this a week ago, never opened it, and simply wanted to switch from the confusing subscription (which charges double) to the basic starter kit. I reached out immediately, ready to pay, but customer service was completely unhelpful and unwilling to make the change. For something that should have been simple and reasonable, it turned into a frustrating mess. Definitely not a customer-friendly experience.
By Lucia L.
The device is much too large for those of us with vaginal atrophy. Very disappointed. And the gel that is recommended stung and burned. Such a waste of money. This is NOT a product for older women.
By wc
Response from Joylux, Inc.· Jan 8, 2025
Your customer satisfaction is our utmost priority, please contact us directly at [email protected] or at 844.872.8578 allowing us to personally assist you further.
I ordered this item and within 10 seconds of ordering I realized that the address was wrong. So, within 1 minute and certainly no longer, I contacted the team at Issviva to let them know the address was incorrect and i gave them the correct address. I sent a further 5 emails over the course of the next 24 hours giving the same information and only had one reply to say that they would investigate. I sent a further email but still received no reply until I got an email to say that the order had been delivered. They had delivered this to the address I told them not to!!!! I now have lost my money and no product to show for it as I have no access to the previous address and it is over 100 miles from me.
By lisa H.
I have experienced extreme pain and bleeding using the Joylux rejuvenator. I have absolutely nothing positive to say about this monstrosity. From my experience, I can’t see how anyone could get benefits from using this “tool.”
By Robyn S.
Response from Joylux, Inc.· Dec 2, 2024
Hi Robyn - Your customer satisfaction is our utmost priority, please email us at [email protected] to further assist you. We look forward to the opportunity to help you achieve the comfort and results you want out of your vFit device.
Received my item it is faulty sent numerous e mails for a replacement and the company is just ignoring them I will not let them get away with this disgusting customer service.
By Carile G.
Response from Joylux, Inc.· Mar 20, 2024
Hi Carile - Our customer care team is 100% eager to help this issue. Please contact us at [email protected] Thanks
