The representative was patient and kind…
The representative was patient and kind to me and helped me right away
By Katharine P.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
368 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Polly is a modern telehealth platform designed to make care simple, fast, and transparent. We connect patients with licensed providers for personalized treatment plans across weight management, metabolic health, and overall wellness, all from the comfort of home.Our approach is built on clarity and convenience. Pricing is straightforward and all inclusive, covering your provider consultation, prescribed medications when appropriate, and delivery, with no hidden fees or surprise costs. Every treatment plan is determined by a licensed provider based on your individual needs.Polly focuses on a seamless experience from start to finish. Our team remains responsive and available throughout your journey for ongoing support.
JoinPolly (joinpolly.com) has 368 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 348 reviews with 5 stars · Clear filters
The representative was patient and kind to me and helped me right away
By Katharine P.
I needed to confirm that I was enrolled in a titration plan so reached out via chat. I did have to go back and forth between chat and the patient portal before I found John. John determined I was not in the plan I desired, sent a note to the doctor and had my plan corrected within 24 hours. John even followed up the next day after not hearing from me to ensure I did not have any other questions. Quick service and a follow up? Unheard of. I really like this company! Thank you John.
By Angela K.
Reached out due to complication with processing payment, they resolved the issue quickly!
By Amber
I've had lots of questions. Before and after getting my prescription and they have been amazing. Timely. Accurate. Informative. Patient. Knowledgeable. 10 out of 10 would recommend!
By Jess
I decided on this company for the affordable GLP’s. I was so afraid about everything but nine months on, and I have not had any situations! I went to use a slightly cheaper company and it was an absolute nightmare! This company is so incredibly responsive, from the Customer Service (which is above par, especially Rachel!) to the doctors! I never had an issue with the quality of meds or the deliveries either. I highly recommend!
By Patricia
Ernest help with the problem I had with my subscription. Very nice and professional.
By Tabathe G.
Gary was great and responsive
By Tara C.
I was so skeptical at first since it is an online company. My friend uses Polly, so I decided to go with Polly. It's the best decision I've made in a long time! The product is amazing and the customer service is fast and easy! I'm actually quite impressed by their customer service. Great job, Polly! Keep it up because it's working. Cheers!
By Tiffany P.