Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,010 reviews
PapaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Papa is a new kind of care, built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health.Established in 2017, Papa offers the following services: transportation services, running errands, help around the house, teaching technology and offering an amazing social experience. Although Papa’s main office is located in Miami, FL, Papa is now available in all 50 states through the convenience of our app. For more information, visit www.papa.com.
Papa (joinpapa.com) has 1,010 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,010 approved reviews, newest moderated first
Drivers are prompt and very helpful. The service is everything our representative (Justin) said it would be. Very pleased!
By customer
Response from Papa· Aug 26, 2019
I'm so pleased that we were able to provide you with exceptional service from start to finish. I appreciate your feedback! If you have any additional, specific feedback to help us be better , call us at 1-800-348-7951! We love hearing success stories!
I initially had some issues with the app, but I called and they talked me through everything. The communication was great and the person who came was patient and caring.
By Pedro S.
Response from Papa· Aug 26, 2019
Hello Pedro! We are working on making the app a more streamlined experience for all. I'm proud that our associate was able to help you through the process and you experienced such compassionate people with our company. We would expect nothing less! I appreciate your feedback! If you have any additional, specific feedback to help us be better , call us at 1-800-348-7951! We love hearing success stories!
Pick up my mom for Dr appt stay with her through and bought her back home. Mom said she enjoyed it.
By Bruce
Response from Papa· Aug 26, 2019
Hello, Bruce! I'm so glad that we were able to provide you with peace of mind and your mom with a pleasant companionship experience. We pride ourselves on doing both of those things. I appreciate your feedback! If you have any additional, specific feedback to help us be better , call us at 1-800-348-7951! We love hearing success stories!
FRANZ ,WAS VERY KIND AND CONSIDERATE. HELPED US WITH OUR LUGGAGE. IN AND OUT OF THE CAR. A REAL GENTLEMAN.
By GAIL AND HERSHEL E.
Response from Papa· Aug 23, 2019
Gail, hello! Franz has been one of our sweetest Pals from the start! I’m so glad you had the opportunity to have a such a kind Pal to help you and Hershel. I appreciate your feedback! If you have any additional, specific feedback to help us be better , call us at 1-800-348-7951! We love hearing success stories!
I had a lovely driver,very sweet and competent
By Mary O.
Response from Papa· Aug 22, 2019
Hey, Mary! I'm so glad that you had such a kind and helpful Pal help you! I appreciate your feedback! If you have any additional, specific feedback, call us at 1-800-348-7951! We love hearing success stories!
Very pleased with provided service
By customer
Response from Papa· Aug 21, 2019
I'm so glad that we were able to provide you with excellent and reliable service! I appreciate your feedback! If you have any additional, specific feedback, call us at 1-800-348-7951! We love hearing success stories
First time to use the service. very satisfied
By customer
Response from Papa· Aug 19, 2019
I'm glad that we were able to meet and exceed your expectations! Let us know if there's any other way that we can help you in the future. I appreciate your feedback! If you have any additional, specific feedback, call us at 1-800-348-7951! We love hearing success stories!
first time user. very pleasant driver who helped with my walker. will be using again.
By margo
Response from Papa· Aug 19, 2019
Hey, Margo! I'm so glad that you had such a kind and helpful Pal help you! I appreciate your feedback! If you have any additional, specific feedback, call us at 1-800-348-7951! We love hearing success stories!
