Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
187 reviews
Gerald WalletSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We built Gerald to make a difference. From fee-free cash advances to Buy Now Pay Later, Gerald gives everyday people the tools they need to save more, spend smarter, and stay ahead — without the hidden costs.
Gerald Wallet (joingerald.com) has 187 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
187 approved reviews, newest moderated first
Jonas helped me with my payment extension
By Meg J.
Response from Gerald Wallet· Mar 25, 2026
Thanks for sharing — we’re glad Jonas was able to help you with your payment extension when you needed it. We’ll be sure to pass along your feedback to him. We’re continuously working to improve and provide the best service for our users.
Customer Support is amazing, honestly. Super responsive and helpful. Jonas was very helpful and super responsive overall.
By Stevon M.
Response from Gerald Wallet· Mar 25, 2026
We really appreciate you sharing this — it’s great to hear our support team was responsive and helpful, and that Jonas made such a positive impression. We’ll be sure to pass along your kind words to him. We’re continuously working to improve and provide the best service for our users.
Gerald is so good I love it, if you need an EXTENSION they’ll hook you up. And Jonas is as phenomenal at customer service
By Jeff K.
Response from Gerald Wallet· Mar 25, 2026
We appreciate you sharing this — we’re glad to hear you love using Gerald and that Jonas provided phenomenal customer service while helping with your extension. We’ll be sure to pass along your kind words to him. We’re continuously working to improve and provide the best service for our users.
My emails were answered in a timely response and they got the things done that I needed
By Christina S.
Response from Gerald Wallet· Mar 25, 2026
Thanks for sharing — we’re glad our team was able to respond to your emails quickly and handle what you needed without delays. We’re continuously working to improve and provide the best service for our users.
Mark was great helped him quickly and efficiently thank you!
By Jojo
Response from Gerald Wallet· Mar 25, 2026
Thanks for sharing your experience — we’re glad Mark was able to assist you quickly and efficiently. We’ll be sure to pass along your kind words to him. We’re continuously working to improve and provide the best service for our users!
Great customer service!
By Kombo
Response from Gerald Wallet· Mar 25, 2026
We’re glad to hear you had a great customer service experience — that’s exactly what we strive for. We’re continuously working to improve and provide the best service possible for our users. Thanks for sharing your feedback!
Markfil great guy
By Zach
Response from Gerald Wallet· Mar 25, 2026
Thanks for the shoutout — we’re glad to hear Markfil made a positive impression. We’ll be sure to share your kind words with him. We’re continuously working to improve and provide the best service for our users!
Gerard Did an amazing job at helping me regain access to my account! By far the quickest service I have ever received! Top notch ⭐️
By Sally G.
Response from Gerald Wallet· Mar 25, 2026
Thanks for sharing this — we’re glad Gerard was able to help you regain access to your account so quickly. It’s great to hear this was one of the fastest service experiences you’ve had. We’ll be sure to pass along your kind words to him.
