Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
187 reviews
Gerald WalletSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We built Gerald to make a difference. From fee-free cash advances to Buy Now Pay Later, Gerald gives everyday people the tools they need to save more, spend smarter, and stay ahead — without the hidden costs.
Gerald Wallet (joingerald.com) has 187 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
187 approved reviews, newest moderated first
App is awesome Jubelle from customer service was such a great help
By Marquise G.
Response from Gerald Wallet· Apr 23, 2026
We appreciate the great feedback — it’s wonderful to hear you’re finding the app useful and that Jubelle made a positive difference with her support. Thanks for letting us know!
Gerald is always fast and accurate with their service and makes you proud to be a member
By Mike
Response from Gerald Wallet· Apr 21, 2026
We really appreciate your kind words — hearing that our speed and accuracy stand out, and that you feel proud to be part of Gerald, is incredibly rewarding for our team. Thanks for sharing your experience!
Gerald customer service is always really amazing about accommodating me when I need them the most !
By Nicole W.
Response from Gerald Wallet· Apr 21, 2026
Thank you for sharing this — it means a lot to hear our customer service team has been there for you when you needed support the most. We truly appreciate you trusting us and taking the time to share your experience.
Stephanie was super helpful with my situation and was able to resolve the issues I had! Definitely recommend this app to anyone who needs a little extra cash!
By Britney M.
Response from Gerald Wallet· Apr 21, 2026
We appreciate you highlighting Stephanie’s help — it’s great to know she was able to sort out your situation. Thank you as well for recommending the app, that kind of support means a lot to our team.
Such a great app! Jubelle is the best!
By Amber Q.
Response from Gerald Wallet· Apr 21, 2026
Thanks so much for the positive feedback — it’s wonderful to hear you’re enjoying the app. We’ll make sure Jubelle sees your kind message!
Rod was extremely helpful in processing my request. Gerald support is always so quick and helpful. The Gerald app is easy to use and provides amazing services.
By Sean W.
Response from Gerald Wallet· Apr 21, 2026
Thank you for sharing this — we’re glad Rod was able to assist with your request and get things handled smoothly. It’s also great to hear our support team has been quick to respond and that you’ve found the app easy to use. We truly appreciate you taking the time to share your experience.
Mark has made my experience great! The items typically come in a timely manner and the advances are helpful.
By Hollyn H.
Response from Gerald Wallet· Apr 13, 2026
Thanks for sharing this — we’re glad Mark helped make your experience a positive one. It’s also great to hear your items have been arriving on time and that the advances have been helpful when you needed them. We appreciate you taking the time to share your feedback.
The items and customer service is amazing
By Michael
Response from Gerald Wallet· Apr 8, 2026
We love hearing that both the products and customer service stood out to you. Thanks for your kind words and for sharing your experience with us!
