Macrofit, Inc.Reviews of joinfitapp.com

Be aware of macrofit coaching and the owners will take your money and never refund. They are scammers and their program does not work and yields no results except stealing your hard earned money. They will ask you to buy other products afterwards and claim that you don't follow the program so they keep your hard earned money. Do not join and do not pay into this fraud program and stay far away from this. The Arabic speaking guy in their videos promises to refund your money if not satisfied and it's a complete lie. They will make up any excuse stating its their scam policy not to refund. Stay away and don't throw your money away.

They have filed for bankruptcy. Their case # is No. 2:26-bk-13505

Ordered thinking the items were in stock. Then the emails with the excuses started. Unprecedented demand, don't worry you're in our queue! I tried to cancel the order, they bounced back a couple of times with rubbish like, don't lose your place, we'll give it to someone else. I disputed the payment with paypal and now Macrofit are using that as a way of delaying giving me the money back! Absolute con artists, with no integrity whatsoever, avoid like the plague. UPDATE: Two things. Firstly Marcofit tried to have this review taken down as defamatory. Trustpilot dismissed this. Secondly, I raised the payment dispute with PayPal who are still waiting for Macrofit to even reply, so this is certainly down to delay tactics and not PayPal.

Really disappointed that I chose to order this. I travel a lot for work and lifestyle and thought this equipment was really sleek and nice and I primarily do kettlebell pullups and pushups/dips. I placed the order and money has been paid yet I have received no confirmation email and my disappointment in the possibility of not having this available in the peak outdoor seasons like summer is a real let down. It's not worth the wait especially when I travel. I thought that the reviews of bad shipping services and time was random but I've actually gotten no confirmation email in over a week since my money has been taken for an order that the company hasn't even confirmed for me. Get a bull bar or something from a company that can respectfully contact people that they are asking nearly $500 for some pipes and a platform. Like cmon y'all get serious. It's funny to look at from a business perspective; Jeff Bezos, in an interview in the 90s said that his company will focus on customer experience to build it's brand, CUSTOMER EXPERIENCE. I don't know if my order is even being processed yet and by the sounds of things I'm in the waiting group for 3 months to get this order which is absurd. I'd hope to get this resolved but I've never experienced this from any company before to an extent of zero feedback after getting my money from the order. I will be pursuing a refund immediately because even if the product is good, who knows when it'll arrive and I can't support a company that is run in a way that feels like a scam.

June 16, 2026 (date of original review): I purchased a Flexia bundle and tower in January 5, 2026 and have not received the full order. I was originally told the order would ship in 2–4 weeks. After I was later told the tower would be delayed by several months, I requested a refund for the tower portion. When that request went unanswered, I disputed that portion with my credit card company and received a credit for the tower. However, the remaining merchandise, the reformer bundle, has still not been delivered or refunded. I have contacted the company and requested resolution several times. I would like this resolved by either receiving valid tracking and delivery confirmation for the remaining merchandise, or receiving a refund for the remaining unresolved balance. As of this review, it has been five months and I still do not have the product or a refund. I will update this review if the company resolves the issue. Update September 4, 2026: Macrofit ultimately delivered my reformer after approximately seven months, despite the original 2–4 week shipping estimate. I’m glad to finally have it and am updating this review as I said I would. The delivery resolves the outstanding order, though it does not change the prolonged delays and difficulty I experienced getting resolution. I have no issue with the reformer itself—it is what I had hoped for. I just wish receiving it had not become such a seven-month ordeal. Thank you for ultimately resolving the order. I sincerely hope Macrofit is able to work out the fulfillment and communication issues so that future Flexia customers can simply enjoy the product without having to go through the experience I did.

This is the worst product ever. They sent me replacement parts that are not made for the !fit gym. I have contacted them numerous times and they have not acknowledge me or contacted me. Don’t order this product.

I give 1 star or less if there is an option. The Macrofit Coaching service is awful especially during stage 2. I find stage 2 is useless because the exercises and food menu are the same as in stage 1. They tell you that you will build muscles during stage 2, they are big liars. I recommend that if you want to try this service, try stage 1 and stop there becuase there is no difference between stage 1 and stage 2 regarding exercises and food menu. Also, during stage 2 they will ask you to record videos of exercises every time you do exercises which is rediculous. In addition to that, in case something happens to you like sickness or event in your life then your coach will insult you so expect that. Before the end of stage 1, your coach will contact you to tell you that there is discount or offer for stage 2and then he/she will give you a deadline, it is just he/she is putting pressure on you to pay and there is no discount, they are thiefs. They will tell you that stage 2 will last between 3 and 5 months, they want just to take money from you, do not go for it, you can continue on your own after stage 1 as stage 1 is the same as stage 2 so why paying for it at all. In conclusion, they are thiefs only, I will not recommend them. It is just waste of money especially if you want stage 2. I regret why I paid for stage 2.

Im still waiting on a refund for pilates tower!! There is no number to call and they hide behind a random email- that says they are working on the refund, yet nothing happens. They are a fraud- and stole my money. If they are reading this- follow up on your promise- refund me!