EmbodyReviews of joinem.co

Terrible experience. First month was fine. After that, I have had to call them every month and fight to get my refills delivered. I have been thrown off my injection schedule more than once because of their inability to deliver their product on time. They are quick to debit the payment from my account at the beginning of the month but can't seem to get it delivered in a timely fashion. They have four weeks in between refills to ensure that they have it ready to ship on time but cannot seem to get it together. Don't even bother calling customer support because they won't be able to do anything for you. All they do is read a script and have no power to help you. Completely dissatisfied and I am canceling my membership with them and moving to another company. AWFUL!!!

Placed an order, was shipped UPS Ground with transit time of 4-5 days. Arrived not cold and contacted the company and advised not to take. Have now waited 10 for a replacement vial as I keep getting a response that the clinical team or dedicated team or specialty team is reviewing. Last week said I would know in 24-72 hours this week 24-72 hours. They do not stand behind product. Should have had a replaced vial via next day shipping. Asked for a refund and cancel account and company said no. My advice to all do not use this company.

For two months in a row I’ve been charged at start of the month and then have to wait three to five weeks for my shipment to arrive. Customer service always has hour long hold times if call, emails go unanswered, or live agents end chats right away. This company is a scam

I could not tolerate the medicine. That's nobody's fault. But trying to stop the shipments seems to be impossible. Just got more tracking info for third shipment after cancelling, emailing, and chatting with the help desk over the past month. A few days ago, they told me no more shipments would come. And tracking information just posted for next delivery! It's just weird.

10/17 embody reached out again to apologize sooo past where that would help and maybe hire people who can speak understandable English otherwise communication is an problem. I was told they had shipped more medication...WHY???? I canceled my membership. I told them to cancel it. They said they couldn't. I tried explaining that per FEDEX THEY were the o ly ones who could cancel it. However I assume it was yet a other lie as no meds have arrived and there's not a new tracking #. This company is obviously run/owned by politicians with the amount of BS they put out!

SO FRUSTRATING!!! First order they're great, every month after that my prescription has been at least 2 weeks late, so I go 2 weeks in-between each dose with nothing which makes the higher dose harder on my body (more fatigue, stomach problems) when I finally get my order. Contacting customer service is a fruitless, unfunny joke . It's definitely worth it to pay more elsewhere.

HORRIBLE COMPANY, TERRIBLE CUSTOMER SERVICE, AND A COMPLETE WASTE OF TIME AND MONEY! I have had an absolutely terrible experience with this company, and I would strongly advise others to think twice before doing business with them. One of the biggest problems is that the company does not clearly disclose on its website that it does not offer the 15 mg dosage I need. This is extremely misleading and important information that should be clearly stated before customers place an order and pay their money. If I had known they did not carry the dosage I needed, I would never have placed my order in the first place. It has now been almost four weeks, and my issue remains unresolved. The customer service has been extremely disappointing, and I have spent far too much time trying to get a simple solution. I have communicated with them through emails and phone calls, yet I still have not received a satisfactory resolution. What makes this situation even worse is that they have no problem taking your money, but when something goes wrong, they refuse to take responsibility. They insist that their policy does not allow refunds and that they can only offer a replacement. Why should I accept a replacement when the company does not even offer the dosage I originally needed? A replacement does not solve the problem. My money has been tied up for nearly four weeks, while I have been left frustrated and without the product I needed. Their lack of transparency, poor communication, and unwillingness to provide a reasonable solution are completely unacceptable. Customers deserve honesty, transparency, and decent customer service. Important product limitations should be clearly disclosed BEFORE a purchase is made, not discovered after the company has already taken your money. Based on my experience, I would absolutely NOT recommend this company. Think carefully before ordering, make sure you verify every detail, and do not assume that the dosage you need is available just because the website does not clearly tell you otherwise. This has been a frustrating, disappointing, and unacceptable experience. I would never do business with this company again.

Horrible customer service. My second order wont even be here before my dose is due again! Dont waste your money go with a different company!