Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
EmbodySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 381 reviews with 2 stars · Clear filters
When UPS delivered it the ice was melted and the items were warm. Will it still work?
By customer
Response from Embody· Jul 21, 2026
We're concerned to hear about the melted ice and warm items. We are looking into our delivery process.
I was initially thrilled when my Tirzepatide arrived within 3 days of ordering. However, my Sermorelin never arrived. Although customer service was polite enough to issue a credit and promise they would resolve the shipping issue, it has now been 13 days with no sign of my medication. To make matters worse, there is a discrepancy in their billing. The website clearly advertises Sermorelin at "$99 a month forever," yet the representative informed me it was only a temporary discount and would cost $199 a month. I hope management can look into this, honor their advertised pricing, and finally ship my missing medication.
By Erica
Response from Embody· Jul 21, 2026
We sincerely apologize for the frustrating experience you've encountered with your recent order and billing. It's completely understandable that you're upset about the missing medication and the discrepancy in pricing. We regret that you've had to wait so long for a resolution and that our advertised pricing caused confusion.
Not particularly satisfied… I haven’t received my prescription/shipment yet, and it has been more than 7 business days.
By customer
Response from Embody· Jul 21, 2026
We sincerely apologize for the significant delay in your prescription shipment. We understand your frustration and are actively investigating this matter to resolve it as quickly as possible.
I just received notification that my order shipped and haven’t heard anything from Embody since I placed the order. Hopeful there will be more communication in the future.
By customer
Response from Embody· Jul 21, 2026
We appreciate your feedback regarding our communication. We understand your desire for more frequent updates and are actively working to improve our notification process for future orders.
Ordered on July 4th and still have no tirzepatide. 2 days ago emailed and someone told me they would check and get back to me - still nothing. Thinking I will just cancel the order and go with someone else
By Karen E.
Response from Embody· Jul 21, 2026
We sincerely apologize for the significant delay in receiving your order and the lack of follow-up after your email. We understand your frustration and are actively investigating this to prevent similar situations.
I live in Florida and it gets very hot here. When my order arrived the styrofoam casing was loose, the two tiny "ice packs" were completely thawed and hot, and the vial of medication hot. It had obvisously been on the delivery vehicle without A/C for quite awhile. My understanding is that heat can nullify the tizerpetide's action. I called and was assured that Embody's compounded product can tolerate higher heat than brand name tizerpetide. I did notice I was hungry on this round. I've worked with other suppliers and was not hungary so I suspect that, in spite of assurances to the contrary, potency was affected. I put in a request for a different delivery company. I'm now awaiting next shipment. We'll see.
By LB H.
Response from Embody· Jul 21, 2026
We appreciate you sharing your experience regarding the recent shipment and the condition of the medication upon arrival. We understand your concern about the heat exposure and its potential impact on potency, especially given your past experiences. We are actively reviewing our packaging and delivery protocols for warmer climates to prevent similar issues. We are also monitoring your next shipment closely to ensure it arrives in optimal condition. Your feedback is invaluable as we continuously strive to improve our service.
#3 Update. It is July 27th and i finally have my prescription. My payment was taken on July 4th. 23 daya later i got my prescription.Lots of apologies but very little action from Embody Customer Support. They use canned statements for apologies. It took a great deal of pushing to get them to contact a pharmacy. I do not appreciate the automated systems and robotic response. I hope they find a way to be of greater assistance and show their customers some true care instead of a seemingly quick and non-productive response. #2 Update.Embody has now replied with canned responses, and still no tracking number from the new pharmacy. 3 weeks today since they took my $438. Update....my order has been directed to a new pharmacy....still crickets. I have emailed (embody) their service center and no response. I think I just got scammed. I paid 2 weeks ago and still do not have a my semiglutide even though I was approved I was told the pharmacy has my order over a week ago. And crickets.
By AR
Response from Embody· Jul 21, 2026
We are truly sorry to hear about the significant delay in receiving your order and the lack of communication you've experienced. It's completely understandable that you feel this way when you haven't received your medication as expected. We understand your concerns and are committed to improving our service.
Difficult to cancel
By Susan
Response from Embody· Jul 21, 2026
We're sorry for the trouble. It should not be difficult. Please contact support and they will help you.
