Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
EmbodySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 381 reviews with 2 stars · Clear filters
Still haven’t gotten my order.
By customer
Response from Embody· Jul 21, 2026
We are truly sorry to hear that your order has not yet reached you. We understand your frustration and are looking into this matter immediately to find a resolution.
It’s been over a week and I haven’t received a tracking number yet for my prescription.
By customer
Response from Embody· Jul 21, 2026
We sincerely apologize that you haven't received a tracking number for your prescription yet. We understand how frustrating it is to wait without any updates, and we'd like to investigate this for you.
I spent a lot of money on this, and it has now been over a week and still no shipping. No one is giving me an estimation of time, and I’m kind of feeling duped.
By customer
Response from Embody· Jul 21, 2026
We sincerely apologize for the frustration and concern you're experiencing with the delay in your order and the lack of shipping updates. We understand how upsetting it is to feel unsure about your purchase, especially after spending a significant amount.
Order was delivered late and meds were warm. The reusable ice packs and meds were both warm. Tried calling and customer support could not find my account. Tried using the messaging system and no one responded. Tried email and finally received an email the next day asking what the temps of the meds were when delivered. (How would I know that?) i was also told to look for cloudy or discolored meds but the bottles are dark. The only way to check the color of the meds is by withdrawing via syringe. Will do that tomorrow. But the runaround is absolutely ridiculous.
By Molly J.
Response from Embody· Jul 21, 2026
We are truly sorry to hear about the significant issues you experienced with your recent order, from the late delivery and warm medication to the difficulties in reaching our customer support. It's completely understandable that you are frustrated by the runaround and the challenges in getting clear answers. We sincerely apologize for the lack of responsiveness and the inconvenience this has caused.
Had to wait 2 weeks for a face to face appt and the day before I got an email saying it was a mistake he would not be there and they would be calling to redo appt but no one has called yet it has been a few days.
By Rebecca
Response from Embody· Jul 21, 2026
We sincerely apologize for the inconvenience and frustration caused by the last-minute cancellation of your face-to-face appointment and the subsequent delay in rescheduling. It's completely understandable that you're upset after waiting two weeks, only to have the appointment cancelled and then not hear back. We truly regret this oversight and the poor experience you've had.
Very slow to acknowledge my order. Over a week to ship. Despite my requiring to keep my dosage at 12.5 MG. they did not ship enough to do so. Unsatisfied to say the least. What they sent will only last me 4 -6 weeks instead of 12. Not happy. Plus they need better and more prompt communication.
By Susan
Response from Embody· Jul 21, 2026
I am truly sorry to hear about the significant delay in acknowledging and shipping your order, and the frustration this has caused, especially regarding your dosage requirements. It's completely understandable that you're unhappy with receiving less medication than expected, which will only last a short period. We also regret that our communication has not met your expectations.
Unfortunately I’m frustrated. My 6-month prescription payment cleared my account 7/6 and was approved and submitted to be filled that day as well. To date, it’s not been filled. I’ve dealt with other GLP vendors and this is concerning. It shouldn’t take this long to fill an approved prescription. It also is concerning that you have 6 months of payments from me and I don’t have my medication. From a customer service standpoint, turnaround time if emails is days. I’ve also received multiple emails sharing with me how to be successful on the meds these emails assume I’ve started. Your ads are everywhere and they prominently promote 2-day delivery after quick approval. That’s not been my experience. Your prices well. I’ve heard good things about your product, but communication goes a long way. And I feel nervous not excited based on hearing very little about when I can expect the product I paid for. Any updates would be appreciated.
By Melissa E.
Response from Embody· Jul 21, 2026
We sincerely apologize for the frustration and concern you've experienced with the delay in receiving your medication. It's completely understandable that you're upset, especially given that your payment cleared and the prescription was approved weeks ago. We recognize that waiting this long for an approved prescription is unacceptable, and we deeply regret that our communication has not met your expectations. The emails about starting medication, while you're still waiting, only add to the frustration, and we hear your disappointment about the discrepancy between our advertised delivery times and your actual experience. Please know that we are actively looking into your case to understand what caused this significant delay and to provide you with a clear update on when you can expect your product. Your peace of mind is important to us, and we are committed to resolving this for you as quickly as possible.
It has been 10 days since I was approved and I haven't received the medication.
By customerVickie
Response from Embody· Jul 21, 2026
We are very sorry to hear that you have not yet received your medication. We understand your frustration and are actively looking into this matter to provide you with an update as soon as possible.
