Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
EmbodySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 381 reviews with 2 stars · Clear filters
Tried to get help with an order. Couldn’t get an appointment or anyone on the phone to help.
By customer
Response from Embody· Jul 22, 2026
We're sorry to hear that. Our phone support is usually very fast, please call again and they will get you taken care of.
Month 1. I gained a half a pound. I eat less but I went up slightly. No noticeable changes with NAD
By NatalieM
Response from Embody· Jul 22, 2026
We appreciate you sharing your experience and feedback with us. We understand your disappointment regarding the weight gain and lack of noticeable changes. We are always working to improve our products.
I was accepted into the program and was led to believe I would start at the same dose I had been taking or the next dose up. So I ordered the product. When I received my order, I learned that I was prescribed the lowest dose possible. No conversation with a provider was offered. I called and asked why I was misled. I was told I needed to provide proof of prior dosage. I was not asked to provide that information prior to purchase. I tried to contact Pharmacy Support and got the run around. Misleading information during application process. Poor customer service. Was cut short during the scheduled visit with a provider. I believe I should receive a refund for the wrong dose. Very disappointed in the service received.
By Teresa
Response from Embody· Jul 22, 2026
We sincerely apologize for the incredibly frustrating experience you've had with your recent order and our service. It's completely understandable that you're disappointed and feel misled regarding your dosage and the communication process. We regret that you were not asked for prior dosage information before purchase and that you experienced difficulty reaching our support team. We also apologize for the scheduled visit being cut short.
Ordering and taking my money? No issue. Actually getting the medicine? First shipment never arrived. Second shipment didn't arrive either. I want to return the unopened unused medication and get my money back if it ever arrives. Not a happy customer and would not recommend. Find a local compounder.
By Cynthia Lyon C.
Response from Embody· Jul 22, 2026
We are truly sorry to hear about the significant frustration and disappointment you've experienced with your orders. It's completely unacceptable that your medication has not arrived after two attempts, and we understand your unhappiness and reluctance to recommend us. We are actively investigating why these shipments failed to reach you.
I gave 2 stars because the process has been much slower than advertised. The website states the telehealth appointment takes 24–48 hours, but I waited 5 days. It’s now been 4 days since my telehealth appointment, and I still haven’t received my medication or an update on when it will ship. The lack of communication and extended delays have been very frustrating. I expected a much smoother and faster experience based on the information provided on the website.
By Norma
Response from Embody· Jul 22, 2026
We sincerely apologize for the significant delays you've experienced with both your telehealth appointment and the shipment of your medication. It's completely understandable how frustrating it is when the process is much slower than advertised and communication is lacking. We regret that we've fallen short of the smooth and fast experience you expected.
I believe I ordered and paid fora three months worth of medication and only got one month. I’m not sure what is going on or why?
By Monica C.
Response from Embody· Jul 22, 2026
We appreciate you bringing this to our attention. We understand your concern about the medication quantity. We are looking into this discrepancy for you.
It's fine I'm just getting started, but since I've taken my first injection, my appetite has doubled, I seem to want to eat all the time, I'm hoping this goes away in time
By Tina
Response from Embody· Jul 22, 2026
We understand your concern about the change in appetite you've experienced since starting your treatment. It can be unsettling when your body reacts unexpectedly. We appreciate you sharing this feedback and hope things improve for you soon.
I took the recommended dose and still feel hungry.
By Norma
Response from Embody· Jul 22, 2026
We appreciate you sharing your experience. We are sorry the recommended dosage did not meet your expectations for satiety. We are always working to improve our products.
