join.meReviews of join.me

Tech support poor

Impossible to cancel the services The option doesn't exist in the platform No e-mail address to contact and ask for termination The phone number is unreachable

If you have forgotten if you are a paying user or not, it is very, very, very difficult to find out that you are still on a paying plan when you log in to check. And at the time of writing there is no way to cancel the subscription as the link provided to contact the company leads to a blue screen with a white square in the middle, no form, no text. Really scammy tactics to keep people unwillingly and unknowingly in the recurring payment loop.

Shocking company. We have been using them for over 5 years and then the quality of the service went down the pan. Calls started dropping. We complained. They did nothing. We complained several times over 6 months. Still no service improvement. So we tried to cancel. They won't let you. Your contract has auto renewed. DON'T SIGNUP FOR THIS SERVICE. It's unreliable and your are tied in for at least 12 months.

there is no way to be attended by them and I want to upgrade a service... Shame, the product is ok but the customer journey sucks... they will be out of market if they stay this way...

We have the PRO version, and it just doesn't work properly. Calls either have one way audio or just drop after a few minutes. When I called the call centre, they set up a conference with me using join.me and even they couldn't hear me. I spent an hour on the phone with them and it still isn't resolved. I spend ages setting up a call with a potential client and then it looks very bad when they can't hear me or I can't hear them. We've now signed up with Zoom conferencing to see if that is better

The product itself is ok. But when you want to cancel your (paid) subscription the trouble begins. You cannot cancel on the site, you have to contact them. I sent 2 requests on their site (it sais they'll contact you soon) > no replies after nearly a month. They have a phone number but then you get into a menu that sais 'I'll put you through to the first free agent'. That does not happen. First call took me 52 minutes waiting and then the connection ended. Second call took 45 minutes and then the connection was broken. So no way to easily cancel, bad thing!! Now I blocked my credit card for them.

Very unreliable conference service. Computer audio rarely works for invitees. Audio quality is very low compared with other services. I would avoid using this service if you want something reliable.