Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
126 reviews
JOHN JULIASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
John Julia is a US-based B-Corp marketplace dedicated to curating well-crafteddesigner brands at the most competitive prices.
JOHN JULIA (johnjulia.com) has 126 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 116 reviews with 5 stars · Clear filters
Item was as described and arrived quickly
By Ema A.
Response from JOHN JULIA· Jan 11, 2025
Thanks, Ema! We’re delighted you’re happy with your purchase and quick delivery. Your satisfaction means everything to us! – The John Julia Team
Birkenstock sandals were authentic and $70 less expensive than I could find them. Shipping was prompt and well packaged. Would buy again.
By RI
Response from JOHN JULIA· Jan 11, 2025
We’re so glad you loved the authentic Birkenstocks and appreciated our pricing and packaging! Thank you for your trust, and we look forward to serving you again. – The John Julia Team
I had a quality issue with my Ferragamo bag and belt that I ordered. Though it took a bit of time for the John Julia team to get back to me (which they should work on), once they did, everything was fantastic. They took care of me and fixed the issues. I will certainly be shopping with them again.
By Jennifer S.
Response from JOHN JULIA· Jan 11, 2025
We sincerely apologize for the inconvenience, Jennifer. We completely understand how frustrating this must have been, especially during a busy and stressful time. We’ve reviewed your case and can confirm that your return was received and refunded. The delay in our response was due to an unprecedented rush this holiday season, but that’s no excuse for not meeting your expectations. Please know we are taking steps to improve our communication and ensure this doesn’t happen again. Thank you for your patience, and we deeply regret the stress this caused. – The John Julia Team
Perfection!
By Francine D.
Response from JOHN JULIA· Jan 11, 2025
Thank you, Francine! Your feedback means the world to us. Perfection is what we strive for! – The John Julia Team
The tote bag I purchased was perfect. The customer service was exceptional.
By Lynne
Response from JOHN JULIA· Jan 11, 2025
We’re so glad to hear you love your tote bag and had a positive customer service experience, Lynne. Thanks for sharing your feedback! – The John Julia Team
I was a little skeptical about the incredible prices, however after seeing these reviews, I went ahead and purchased a gift for my husband in early-mid December that was guaranteed to arrive by Christmas Eve at the latest, and I just trusted the universe. I checked every few days to see if the order had shipped, and the status kept steady at “received and being processed” each time. The evening of December 23rd, I see an email from JJ that my order was mysteriously canceled - though I didn’t cancel it. Being the day night Christmas Eve, this put me in a pretty bad spot for my husbands nice Christmas gift (we only do one nice gift each) as 1.) most stores would be closed the next morning, and 2.) we already had Xmas eve plans and I wouldn’t be able to go shopping if I wanted to. I emailed JJ customer care and let them know that the unexpected cancellation was a big inconvenience and I wanted to know if they could provide any insight as to why it was cancelled. While they didn’t exactly give me any answers about the cancellation, they did apologize for the situation putting me in a bind and without hesitation gave me a very generous gift card to make up for the situation. I was able to order a similar gift for my husband— it arrived within 10 days, and is 100% genuine! I didn’t know much about John Julia before, but now I am 100% a customer!
By Independent W.
Response from JOHN JULIA· Jan 11, 2025
Thank you for your understanding and for giving us a second chance. We’re thrilled you’re now a loyal customer! – The John Julia Team
I was very skeptical before purchasing. But this store is legit and have amazing deal! Fast shipping as well!
By Haha F.
Response from JOHN JULIA· Jan 11, 2025
We’re so happy you enjoyed the deals and fast shipping! Your trust means everything to us. – The John Julia Team
I wasn't familiar with John Julia and I was leary because the Versace card holder I purchased for Christmas was $100 less than other sellers. I purchased it and then I was nervous because my delivery did ship but was on hold at DHL express in Illinois until the next business day. I did receive it in the time frame expected. Great price and genuinely good product! So Happy!
By Sherri Stevens S.
Response from JOHN JULIA· Jan 11, 2025
Thank you for your patience, Sherri! We’re delighted you loved the price and quality of your purchase. – The John Julia Team
