Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
95 reviews
John Hancock Life InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Helping you secure your family's financial well-being today and down the road.Benefits of John Hancock Life InsuranceApply easily and convenientlyReceive an instant online quote with potentially no medical exams required.*Rewards for healthy choicesEarn rewards and save up to 15% on your premiums** for the everyday things you do to stay healthy with the John Hancock Vitality program.Coverage for what you value mostHelp ensure the people you love have the financial resources they need.Learn More*Policy issuance is not guaranteed as any life insurance purchase is subject to completion of an application, including health questions, and underwriting approval.**Premium savings are in comparison to the same John Hancock life insurance policy without participation in the Vitality program. The level of premium savings over the life of the policy will var based upon the Vitality Status achieved.Vitality is the provider of the John Hancock Vitality Program in connection with policies issues by John Hancock. Insurance products are issued by: John Hancock Life Insurance Company (U.S.A), Boston, MA 02116 (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, NY 10595.
John Hancock Life Insurance (johnhancockinsurance.com) has 95 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 4 reviews with 3 stars · Clear filters
I feel like the Vitality program is stuck in old ways of thinking about health and nutrition. Cholesterol and fat are not bad. Seed oils are bad for you not healthy. Meat and dairy are not bad for you. Whole grains are not that good for you.
By Kent B.
The agent told me that I could change my auto pay date to whatever day works for me and that was not true. Should make payments easier for the paying customer.
By john H.
I haven't had enough time with u to voice an opinion yet
By Lisa L.
I love my insurance and I particularly love the vitality program! I have enjoyed every minute of “paying for my Apple Watch” through working out and through getting healthier! I’ve run wayyyyy more in my year of having vitality. But I will say I’m a little concerned that I did not receive any cash back like I was told I would for reaching the platinum level in my first year. I’ve sent several emails to try figure out if it was a mistake and I get no response. If that had gone as planned I would have easily 5 starred this review but now I’m doubting I will get what was promised when I signed up for my life insurance.
By Lori M.
