John HancockReviews of johnhancock.com

1 star is too high. Completely worthless website. I'm trying to enroll in my company's 401K program and the website consistently throws generic errors which 1, aren't descriptive of what is going on and 2, block me form completing enrollment. Their CSRs offer generic advice like rebooting and cleaning cookies. I've tried 6 different browsers between 2 laptops and 2 different operating systems with the same results. But yeah... it's me. I love it when a company provides horrible customer service and blames the customer for the company's problems.

DO NOT USE John Hancock for long term care insurance. My friend mother paid 30,000 for her LTC plan. They have NEVER give her a DIME in reimbursement. They have this 90 day waiting period that was never explained to her Mom. Most people end up dying before they can wait out this 90 days. Then if you do get to the 90 days it takes FOREVER to get the claim approved. They have ridiculously strict invoicing requirements and if you make a mistake no one one tells you. So you wait thinking they will pay and they just NEVER do! When you call you get rude agents that don't know anything. Broke my heart she wasted her money!

One star is way too generous. I am the managing partner of a two-person law firm that employs two paraprofessionals. I have bene dealing with the same POS employer website since 2018, when we started our firm. Totally non-intuitive and full or errors. (I added two employees recently. They appear as plan participants but do not appear on the contibution page, which means I cannot complete the contribution process.) Phone assistance is marginal. Unfortunately, the company is trading on a valued name, and offering nothing worthy in return.

JH ran my company sponsored 401k. The choices for funds are very limited and terrible The Fees JH charges are extremely high compared to others. All customer service calls go to Thailand and India It took me over 2 months of fighting to get my account rolled over to a new and responsible financial planner. JH is horrible, do yourself and or company a favor and pass on this firm for ANY financial options. ML

I have JH 401k account. their website sucks. truly sucks. And their AI voice is hopeless. It is so hard to find a key to talk to some humans!! I cannot even rollover my 401K $ onto fidelity account. Their website instructions were terrible!! Real case: at the very last moment, I was asked to submit a code they sent to my phone... No codes were sent.. and the website went haywired..and I lost all my info when I signed out. I signed out because the website just went spinning//// this is unacceptable of JH 401K

I am filing this complaint to formally express my frustration and concern regarding my recent experience with John Hancock Retirement Services. In May 2025, I was approved for a 401(k) loan through my employer-sponsored retirement plan managed by John Hancock. However, as of the date of this complaint (July 2, 2025), I have not received the disbursement of the approved loan. On June 26, 2025, I was informed by a John Hancock representative that I could switch the payment method to direct deposit and that the disbursement would occur within 1–2 business days of receiving the updated form. The required form was uploaded by our plan representative on June 27, 2025. Despite this, no deposit has been received to date. Compounding this issue, I was recently informed that loan repayments have already begun, and deductions are being taken from my paycheck—even though I have not received the loan proceeds. I believe this is not only highly inappropriate but may also be unlawful. I have made multiple requests for a supervisor to contact me, all of which have gone unanswered. The lack of follow-through, transparency, and accountability has placed me in a financially vulnerable position. I am now struggling to manage daily living expenses while also repaying a loan I never received. I am requesting the following: Immediate investigation and resolution of the missing disbursement. Reimbursement or suspension of loan repayment deductions until the funds are received. A formal written explanation for the delay and premature repayment. Prompt contact from a supervisor or escalation team. I believe this matter deserves urgent attention and resolution. I hope that filing this complaint will encourage John Hancock to address the issue promptly and fairly.

On safari in Kenya May/June. Many people across the world pay cash for services. I lost the use of vehicle for 2 days because of repairs needed. They would not accept whatsapp texts stating my drivers daily rate nor tons of photos of the vehicle. I've used this Insurance 4 times now and never put a claim in. This would have only been for $420 total. Can't make this crap up. They would not even accept my drivers Pmesa deposit of the total for the 7 days at $210 per day on May 13th. I have receipts for my stay of 6nts at a reserve. I can't make this up, it makes no sense. So no, no more. I dont care what the contract says, its not realistic and it wasn't for much. John Hancock is still way ahead even if they said ok.

Horrible experience with this company. My mother has been dead for three years and I still cannot get a claim for 900.00. Every form they required, I submitted. They are making me jump through hoops for a mere 900.00. Everytime I contact them, they require something else. I can only imagine what they force people to do who have a substantial claim! I do NOT recommend this company!!!