Joanne FabricsReviews of joannefabrics.com

I placed an order on Nov. 19, 2023 for items to make a Christmas gift I was going to give someone early. One half of my order was received in a timely manner and the other half I never received. Checking daily (only way to check on the order is through an email they sent stating one half shipped!!!!) the other half continually stated "processing". This morning I checked again for umpteenth time and it said cancelled!!!! I still have not received any communication from them stating it was cancelled nor has the amount been put back on my credit card! I love Joann products but never again will I purchase anything from them online or in store. Just plain bad business!!! I'm glad I went ahead and purchased these items elsewhere to finish and give the gift when I planned otherwise I'd still be waiting and wasted A LOT of money!! Bad Business Joann, you should have at least enough respect for your customers to let them know you cancelled an order someone has been waiting for for a MONTH!!!

Joann Fabrics has the very worst customer service for online shopping I have ever encountered. They are never are able to complete a online order…and they leave pending charges on my credit card account an extremely long time. I have tried to call their customer service line but they refer you to their email account and they do not respond. I caution using online ordering it will leave you disgusted with the company.

I went to the McHenry, IL store today, and when I tried to check out there was a another customer waiting and pacing back and forth. She ended up walking out. I saw the call button so I pressed it and heard the call. I waited and no one came! I left the merchandise on the counter and walked out. I will not be back. One star is too good for this store! They are worse than a zero! No wonder the store was so empty of customers! I went, and will now always go to Hobby Lobby.

I recently placed an order with Joanne’s for 10 meters of fabric. I have a small business. I placed the order and received a confirmation. I haven’t received any shipping confirmation. I checked my order detail on my account and it says the order has been cancelled. They have taken the money. They remembered to do that ! I stupidly gave this company a second chance after completely messing up my last order. Their customer service is the worst I have ever experienced. They won’t reply to me. They really don’t care. I won’t get an apology. I’ll now have to cancel the customers orders that have been placed and battle with them to get my money back. I’m SO angry that businesses can treat customers with such disrespect.

I ordered 3 yards of $34.99 a yard fabric and it came in two pieces!!!!!!!!!!! No warning, no notice anywhere in the order process. I would not have ordered it! I called the customer service number only to get an OUT of COUNTRY woman who was rude, kept calling me "sir". All she could say is this information is located in the shipping information at the bottom of the website page. This is a stupid place to have such information. It absolutely should be where it is actually read and seen! Sending such expensive fabric in two pieces is showing the disregard for the consumer and only interest in profit as they don't want to be left with pieces of such an expensive product!

This store in Allentown,PA has some of the most nastiest people working for them! They advertise coupons and sales but do not want to honor them, Give you a hard time about it! The employee accused My friend and I wrecking the clearance section and that we were stealing! Although she did not confront us, she just rudely , express herself to a co worker! So I put everything item back from shopping cart! They advertise for craft classes! LMBO ! Love to know how one them will be with rude , not knowledgeable , not helpful people teaching them! And last but not least they don’t know how to do simple arithmetic to sell material! Plus they don’t want to give clearance price that was on it , for it!

AWFUL CUSTOMER SERVICE!! TERRIBLE ORDER FILLING. JOANN FABRICS NEEDS MAJOR MANAGEMENT REORGANIZATION. PHONE CALLS AND EMAILS ARE LARGELY IGNORED and NEGATIVE REVIEWS ARE NOT POSTED!

Terrible. Ordered a sewing machine that was shipped April 5 with the worst service ever, FedEx. Original delivery date April 11. Shipment never arrived. Appears lost in transit. On April 15 called FedEx who told me to call Joann and have them place a trace on the order. Problem is, calls to Joann's customer service receive instructions to email them and then hangs up (what business does that)! Emailed them on April 14...no response 3 days later. I have no machine, no refund, and no communication from Joann. Will NEVER purchase from them again, online or in store. Had the same issue with an order from Walmart who also uses FedEx. Walmart automatically refunded the order when they saw that it had experienced a delay that appeared to indicate a lost item. Will be reviewing FedEx also.