JINSReviews of jins.com

DO NOT WASTE YOUR MONEY AT JINS! I had the absolute worst experience of my life with them. I have been wearing glasses for 30 years and have made them in several countries around the world — never had any issues. With JINS, the first time they messed up my prescription and I couldn't focus, they apologized and ordered a second pair, which was still not okay, as I couldn't focus far, only near. They wasted one hour of my time trying to fix the frame. In the end, they apologized again and again ordered a new pair of glasses. When the third pair of glasses came and I tried them, I told them it was weird — I could focus very well at the center, but as soon as I moved my eyes, everything became blurry. The staff told me to get used to turning my head to look at the sides and not my eyes. UNBELIEVABLE! I decided to try the new glasses for a couple of days anyway, just in case I simply needed to get used to them. After 2 days of strong headaches, I went back to JINS and told them that after making 3 pairs of glasses and wasting so much time, I was fed up and I just wanted a refund. They told me that they don't give refunds and started pushing me to make a fourth pair of glasses. I told them I didn't want to, and instead of listening to what the customer was saying, they ignored me, spoke between themselves, and then took me to do another eye exam to order the new glasses. I was confused and asked them why they were doing another eye exam, and they said they wanted to confirm the prescription for a new pair of glasses. I told them again I didn't want to order a new pair. They ignored me again and continued with the exam, at which point I got really angry and told them to stop and listen to me: I DID NOT WANT TO ORDER ANOTHER PAIR OF GLASSES! I had to ask many times for a refund, and they kept saying they don't offer refunds. In the end, after wasting almost again an hour at their store, the glasses were refunded, but I still lost money because of international currency conversion fees, and all the time I have spent going back and forth, talking to their staff, trying new glasses, etc. I contacted JINS customer support to give them a chance to take responsibility and offer a real solution — like a complimentary new pair of glasses made properly, which is something most shops would do after their staff treated their customers so badly. Instead, they just offered empty apologies and said, “We will try to do better next time.” That is completely unacceptable. Their staff was way over the line — saying I should get used to turning my head to look left and right instead of moving my eyes, ignoring me when I told them repeatedly that I didn't want a new pair of glasses, and offering empty apologies instead of taking responsibility for the ineptitude of their service. I strongly advise others to think twice before trusting JINS with their money and vision needs. There are many other, proper glasses stores in Japan. Do yourself a favour and avoid the stress and anger I felt.

I went to Jin’s with prescription and inquire about a turn around of a distance glasses. The lady I spoke with said “if it’s not oversized they can get it done in an hour”. I asked if she can show me the size of the frame I need to get, in order to take the eyeglasss. Her response was “it all depends on the measurements and suggested to take a look around”. I have never worn any glasses, therefore I don’t know what I’m looking for. There are total of four employees behind the register and the store is empty. Not even one wanted to help me find a frame f”that is suitable to their available lenses. Very lousy service and they’re not even busy. Luckily, there’s lens Crafters who’s more than willing to help their customers and I was able to take home the glasses I need. Jin’s needs to correct their employees work ethics!

I’ve ordered glasses twice now from JINS, and the glasses themselves are fine. The shipping experience, however, is a nightmare. For both of my orders, exactly a month passed between the time I placed the order and the time the order was shipped. Nowhere on their site do they warn customers about the long processing time or offer any kind of explanation. If you do choose to order from here, definitely do not pay for expedited shipping of any kind. The shipping will be faster once the processing is over, but the processing will still take at least a month. This is definitely not the standard in the industry as I’ve ordered glasses from other online stores and it doesn’t take a whole month to process. As this has happened twice now to me I’m inclined to believe that this is just how they run their business. Considering ordering from other online glasses stores if you’d like to receive your glasses in a reasonable amount of time!

I ordered a pair of glasses from JINS Eyewear on October 8th, and it has been an absolute disaster since then. My order has been canceled three times for the same unexplained issue. Each time, customer service has provided no realistic resolution other than “try ordering again” and “we don’t know what’s going on.” There doesn’t seem to be anyone on the support team capable of proper customer support nor do they have a good escalation plan. It’s now nearly Thanksgiving, and after weeks of frustration, I still don’t have the glasses. I’ve been more than patient, but it’s clear that JINS is incapable of resolving whatever problem is preventing them from fulfilling my order. They offered 50% off as a token of goodwill, but what’s the point of a discount if I can never actually get the product? This has been a colossal waste of time and a glaring display of incompetence. I would strongly caution anyone against ordering from JINS. A company that can’t even deliver on something as basic as fulfilling orders isn’t worth your money or trust.

I actually had good results with this company in the past. (about 2 years ago). However, my experience in receiving my order is similar to other 1 star reviews: inventory problems, supply problems, and no one answering the phone. I am guessing that something bad happened to the company recently.

Worst customer service I've ever had. I sent a request for frame exchange, it's been almost one week now, still no answer. I contacted their customer service, they said it's forwarded to internal team, and asked me to wait for the internal team to respond, and there is no turnaround time. I tried calling their customer service #multilple times, it's always going directly to their voice mail. I left a message, but nobody gets back to me. I would not recommend it to anybody!

Absolutely horrible customer service. Extremely long email delays. This place has truly circled the drain over the years. Revive program is also a complete failure. They have you sign terms and conditions in the "rare" event that if glasses are damaged they can't be held responsible. After almost 7 months, sent back my glasses completely broken with a paper that says "DENIED" on it. Not even an apology. This has been such a frustrating experience. I will never shop here or recommend this place to anyone.

JINS failed to ship my order for over 4 weeks, which they charged my credit card for immediately. They do not provide warning of significant order delays, which they informed could take "4 - 5 weeks to process." This style of inventory management & customer service is unacceptable in today's ecommerce landscape. I am writing this review to warn others of the issue before they place an order with JINS.