Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
207 reviews
Jewelry OutletSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Real Jewelry, Real Savings!Jewelry Outlet™ is a premier online jewelry retailer specializing in authentic diamond jewelry at discounted prices.INSURED SHIPPINGSince we only sell real jewelry, all of our shipments are fully insured to protect our customers against any packages lost during transit.HASSLE-FREE RETURNS☑ No Restocking Fees☑ No Return Shipping Fees☑ No BSReturn any item within 30 days of your order date for a full refund. No reason needed!AUTHENTICITYJeweler Code: A02443Every piece of our jewelry comes with a Certificate of Authenticity which can be verified on VerifiedJewelry.com and is honored by Jewelers Mutual Insurance.
Jewelry Outlet (jewelry-outlet.com) has 207 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
207 approved reviews, newest moderated first
Very cheap items but very poor customer service. I bought some bracelets for a christmas present. My young nieces broke after a few days. They said due to it being over 30 days they couldn't send a free replacement so was wasting my time asking for pictures. Better to go to a jewellery shop where customer care is in place
By allan P.
My order never arrived and the when contacted the company they said it had been delivered and couldn't help any further. Still never recieved my order or any sort of refund. extremely disappointed
By Josh
Looked cheap and like a fake version of what I thought I was buying.
By Paul V.
Response from Jewelry Outlet· Mar 28, 2024
Hi Paul, Rest assured, we only sell real jewelry. We completely understand that some items are a little difficult to purchase online since you cannot see or feel them in your hands beforehand. That is why we have a very generous returns and exchange policy. Please feel free to reach out to us through our support page if you ever need assistance.
Nice set of earrings! Love em
By GARY J.
I didn’t received my package
By Marva R.
Response from Jewelry Outlet· Mar 28, 2024
Hi Marva, We understand that USPS lost your first shipment because of the incomplete address you provided during checkout. But we assisted you with a 2nd shipment via UPS which was delivered to you on March 8th, 2024. Please update this review when you get a chance.
It fits great and looks very elegant
By Zulma C.
Great quality and prices is wonderful will continue to buy from this company..
By Tasheka G.
They sold me a fake chain
By Jeanelle C.
Response from Jewelry Outlet· Feb 20, 2024
Hi Jeanelle, Thank you for your feedback. Rest assured, we only sell real jewelry. I think you might be mistaking your order with us with another order elsewhere because you emailed us on 2/9/2024 and requested a return because the item was 'too thin'. We also sent you a free return shipping label the very same day as a courtesy. So this review is very confusing to me. We completely understand that some items are a little difficult to purchase online since you cannot see or feel them in your hands before-hand. That is why we have a very generous return and exchange policy. But again, we don't sell anything fake, never have, never will.
