Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
18 reviews
JetIgniterSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
JetIgniter is a rechargeable plasma lighter built to light reliably when ordinary lighters let you down. Instead of a gas flame, it uses two electric arcs that cross to form a focused plasma beam, so there’s no flame for the wind to blow out and no fuel to run dry.Its sealed, weather-resistant body is designed to work in wind, rain, snow, and cold, making JetIgniter a dependable choice for camping trips, fishing, boating, and outdoor cooking. At home, it lights candles, gas stoves, fireplaces, and charcoal grills, and it’s also suited to emergency flares and firework fuses. Compact and pocket-sized, it fits easily in a glove box, backpack, or emergency kit.Lighting up takes seconds: slide the safety lock open with your thumb, press the ignition button, and the dual-arc plasma fires up in under a second. The built-in safety lock helps prevent accidental ignition in your pocket or bag, and the casing stays cool to the touch even after extended use.JetIgniter charges by USB, so there’s no butane to refill and no more drawers full of disposable lighters. It’s built to handle drops, knocks, and hard daily use. As with any rechargeable device, keep it charged before heading out, especially in cold weather.
JetIgniter (jetigniter.com) has 18 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
18 approved reviews, newest moderated first
product rejected by customs but company very helpful and were able to offer a refund
By ken
Response from JetIgniter· Oct 23, 2026
Hello Ken, Thanks for the 5 stars! We’re glad our team could help with the situation and arrange a refund for you. Best wishes, Jake from JetIgniter
This lighter is advertised as a rechargeable electric plasma lighter yet everything about that advertisement is false it is not rechargeable, it’s not electric nor is it plasma and when I tried to return it they fed me the line “well even if not what you wanted it is undoubtedly a good lighter” it doesn’t matter if it’s a good lighter I am not paying the money for a just a “good lighter” I wanted what was advertised and to top it off they didn’t want to take the return back, I am not happy at all far from it 0/10 rating this company is a lie and a scam
By James C.
Response from JetIgniter· Oct 16, 2026
Hello James, Thank you for bringing this to our attention. We aim to provide clear, accurate information about our products, and we appreciate you taking the time to share your experience. We offer a couple of solutions when it comes to returns and refunds, so you can choose the option that best fits your situation. A member of our team will follow up with an update on your request. Please check your inbox when you have a moment. Sincerely, Jake from JetIgniter
Absolute scam! The lighter that they advertise is a rechargeable plasma torch, they sent a piece of trash, plastic, butane gas station torch worth MAYBE $3.00. Their “customer service” is just a bunch of emailed lies, dragging out the inevitable conclusion: realizing you’ve been had. Then, when you post an honest review of their product and service, they offer a 12.5% refund. Buuuuut, if you continue to be honest and tell them that they are liars and crooks, and that their website is a total manipulation, then they offer a 45% discount. So I only paid $35-$40 for trash. How satisfying!!!!
By Tim J.
Response from JetIgniter· Oct 12, 2026
Hello Tim, Thank you for bringing this to our attention. We aim to provide clear and accurate information about our products, and we would appreciate the opportunity to review your order and better understand what happened. A dedicated agent has been assigned to your case and will contact you directly. Please check your inbox for our message. Sincerely, Jake from JetIgniter
2Ordered 2 of these 19 days ago and I still have not received my order. Customer Support is supposedly working thi problem. Now I read all of these comments and am concerned that I got taken for $102 USD. How can a website function like this with no accountability? 6 Oct 2026 reply: Will the item be USB rechargeable as you advertise or a butane gas item? I've tried to cancel the order but all of a sudden it's being shipped and cancellation is not possible. Cancel my order please. I will only correspond in this forum from now on. Please cancel my order and refund the $102.76 US dollars. 6th October 2027 update as a 1027 a.m. Refund being processed at this time by my bank. When that clears I'll do a final update in this forum. 8 Oct 2026 Final Update: Refund complete. Lesson to not shop off ads from any social media learned. This matter is now closed.
By William B.
Response from JetIgniter· Oct 6, 2026
Hello William, Thank you for your honest feedback. Processing and standard delivery times can take longer during high-demand periods. We would like to take a closer look at your order and better understand what happened. A member of our support team will reach out to you directly. Please check your inbox for our email. Sincerely, Jake from JetIgniter
Buyer beware! While website advertises the jet igniter is rechargeable via USB, it is not - gas refill only! Got replacement and was still gas refill. The reviews on the website are obviously fake. I have tried to leave reviews on their website to inform buyers but never gets posted.
By Mark
Response from JetIgniter· Sep 30, 2026
Hello Mark, Thank you for sharing your feedback regarding your order. We aim to provide clear and accurate information about our products, and we would appreciate the opportunity to learn more about your experience. To help with this, we have sent you a separate request for a few additional details. Please check your inbox whenever you have a moment. Kind regards, Jake from JetIgniter
I received my lighter within a week was great but unfortunately I ended up paying 80 dollars Australian for a butane bbq lighter!! Not the butane free rechargeable plasma torch that is advertised!! They need to be banned from illegal trading ASAP!!!!!
By Carl E.
Response from JetIgniter· Sep 30, 2026
Hello Carl, Thank you for sharing your feedback regarding your order. We aim to provide clear and accurate information about JetIgniter. We take feedback such as this seriously and would appreciate the opportunity to review your case to better understand your experience and expectations. A member of our support team will reach out to you directly. Please check your inbox whenever you have a moment. Sincerely, Jake from JetIgniter
I ordered 2 usb powered jet igniters and received 2 “jet flame lighter no. k39” that are gas powered. I called the number on the card and am going to return them but I’m very unhappy I waited two weeks for a bait&switch. Avoid like the plague.
By Cyko
Response from JetIgniter· Sep 22, 2026
UPDATE: Hello, Thank you for providing the additional details. We’ve located your previous communication with our team and assigned your case to a dedicated agent who will contact you directly with an update. ___________ Hello, Thank you for sharing your feedback regarding your order. We aim to provide clear and accurate information about JetIgniter. We take feedback such as this seriously and would appreciate the opportunity to assist you with your refund request. As we were unable to locate your order based on the information available, we have sent you a separate email requesting a few additional details. Please check your inbox whenever you have a moment. Kind regards, Jake from JetIgniter
~ Easy of selection on website ~ Product performance ~ Users/Owners validation statement
By Joseph C.
Response from JetIgniter· Sep 21, 2026
Hello Joseph, Thank you for the 5 stars! It’s great to know you had a smooth experience choosing your product and are enjoying the results. Your feedback means a lot to us! Best regards, Jake from JetIgniter
