Jenny CraigReviews of jennycraig.com

Jenny Craig is a horrible company. I would give no stars. I signed up for a 14-Day x2 meal plan. I prepaid for the two 14 day shipments because it was "cheaper" to prepay. After the first shipment I knew I did not want to renew the plan so I logged in to my account to cancel the auto-renewal. Since I prepaid I still had one 14-day shipment left. I changed the meal options for that delivery because I did not like 1/2 the meals from the 1st shipment. I received a confirmation email for the changed meal options & a seperate confirmation email for the cancellation of the plan renewal. In the generically generated email it stated "if we are to issue you a refund you will receive it in 7-14 days. I thought, "oh maybe I'm getting a refund for half the prepaid meals instead of them shipping the last meal shipment. This was June 9th. I hadn't received a refund or my last shippment after 4 weeks. I thought I would receive one or the other but instead received neither. So Jenny Craig took my money & didn't send the second meal shippment I already paid for. I called JC customer service & explained the situation. They said "Jenny Craig NEVER issues refunds & we have no record of an email being sent to you that would mention the possibility of a refund". I let them know I still had the email & could forward it to them. I also let them know I wasn't expecting a refund, I was expecting either the refund or my 2nd meal shipment, which I had not received either, so if JC never issues refunds, where is my meal shipment? Customer Service said "You cancelled renewing the plan a month ago so we can no longer see your account as active in order to see what is going on with whether a 2nd shipment was sent or not. Customer Service told me they would have to transfer me to another Customer Service department to recieve any further help. I was transferred. Once again this Customer Service rep said "Jenny Craig NEVER issues refunds. When you cancelled the renewal payment the rep should have let you know". I explained that I was able to cancel the renewal online via my JC account & there wasn't any information stating my second shipment would be cancelled or I would not received a refund of any kind. I was then told that the "solution" for Jenny Craig would be that they would resend the 1st meal plan order & that would cover the 2nd meal plan shipment. I didn't want the exact order I received from the 1st shipment because I didn't like 1/2 the meals. I had already changed the meal options via my accout so I should have received a 2nd shipment with the updated meal changes. Customer Service said the order is in & not changes can be made. At the end of the day Jenny Craig does not have any quality customer service attributes at all. That's fine you NEVER issue refunds (as I was told over & over), however, I prepaid for a service and Jenny Craig decided not to fulfill that service. Mind you I was kind enough to wait 4 weeks & received nothing. I then wasted 30 mintues on the phone trying to see what was going on while having the blame placed on me. This is my experience & I understand everyone should form their own opinions, however, I would NEVER reccommed Jenny Craig to anyone. They have a fixation on money and a lack of care for the individual.

Jenny Craig is a RIP OFF COMPANY. Do not buy there food. I join for the 30 days plan for $509.00 I the first 14 day came and I tried the food the food made me sick and it taste horrible. I called and told CS that I want a refund for the 14 days plan that wasn't shipped yet and to refund me $275.00. they said they don't do refund. What a rip off. Buyer beware DO NOT BUY FROM JENNY CRAIG. Also I didn't even get the second order of food, but I have to paid for it.

Was a loyal customer for over 20 years and was so sad when they went out of business. I was hopeful when they came back under new management but to put it bluntly, the only thing the same is the name and SOME of the food. Customer service is TERRIBLE (I was put on hold for over a half hour only to ve told that there was no supervisor that would speak to me. I was told I had to prepay for 6 weeks of food which i did, but I needed to purchase additional breakfasts and was told I was not allowed to. Nobsympathy, no concern, no care that I had been such a loyal customer. The food is the same but with way fewer options. But with the horrible customer service and the lack of interest in working with customers, ibwill never spend another dime with this new pathetic version that is abusing what used to be a terrific brand name in the hopes that customers won't realize. Don't waste your moneybor time and ifbyou are looking at reviews, make sure they are from year end 2023 and later!

I'm only commenting on their TV ads. Deception. If J Craig wants to convince us of weight loss, then show us how 'fat' the models were, and their original weight. Then, their new weight and the time it took to lose it. I did low-carb at 190 lbs and lost 15 lbs in 30 days, 15 years ago. I do my own low-carb meals now. For over 15 years, I stay at 160-165 and happy.

I wouldn't even give Jenny Craig one star. I only joined for one week and they showed me they're true colors in only one week. The consultant was so not focused on me, her and secretary was playing bestys the whole time I was there. She didn't pay me no attention, with no encouragement. She just kept it scripted the whole time. Overall experience was a bad experience. Also I called and told customer service and they set me up with a on call consultant as when I asked questions she gave me the answers as if they were stupid questions about my weight and food, also a scripted call and interview. I decided to cancel the whole entire plan because my intentions were to only get 16$ for 16 pounds not all this confusion and food that did not taste good. So I would not recommend Jenny Craig to anyone infact I would run if I were you, I would smart shop at the grocery store instead of going to a scam company like Jenny Craig, never again.