Jenny CraigReviews of jennycraig.com

Placed my first order which arrived hot and rotten. Received a replacement order with half the items exchanged for items I didn't order or like but they were frozen. Ordered the deserts separately and they arrived thawed out and warm. I called Jenny Craig Customer service. I finally was able to get a refund of $34 for the bad deserts but they would not refund my $25 shipping fee and would not refund any of the food missing from the replacement order. The company has deteriorated so badly over the past few years. I was very disappointed. Do not order anything from this company. The food is barely edible.

I really wanted this to work so I could lose 35 pounds. I followed it for two months and maintained my weight (though I did eat other food sometimes). The main reason I'm quitting is that I'm absolutely bored with the food. Some of the menu didnt appeal, leaving me with about 7 meals over and over lunch and dinner. The other reason is that they charge $6.50 - $$14.50 for one, very small portion meal. I just need to learn to cook and make meals that I could make 4 servings for the cost of one of their meals, and it wouldn't have a lengthy list of ingredients. Customer Service was quick to cancel my subscription. They didn't strong arm me into staying.

Beware of the auto ship. I tried to cancel on the app they shipped anyway without sending me a fulfillment notice so I could stop the order. I have been a member for years. The chat took my info on the unapproved auto ship only to tell me to call customer service. They told me nothing they could do as it already auto shipped. Again without an email to allow me to cancel before. The food in my last order had ice crystals on it and the taste on most things were off. I cancelled everything because of poor customer service.

I have been a customer since 2022. Yesterday I heated a breakfast bowl and removed the cellophane only to find two long hairs inside as I began to eat. Needless to say, I was nauseated. I took photos and sent them to Customer Service. They responded with an apology and the offer of $20-because it only affected “one item”. As if the hair was only shed into one dish!?! When I pointed out the broken trust and how it reflects on the lack of health standards being enforced, nothing. I am cancelling my subscription in spite of the fact that I have a major surgery coming up and I was depending on these meals to get me through the first month. Be vigilant when opening your meals.

Received my order however they were out of stock of 2 items that I ordered. They replaced it with something I absolutely dislike. Called customer service and asked if they could add a note on my account to not replace something out of stock with something I didn't even order. Just to add extra of what I already had. Representative stated she is unable to add a note. I just had her cancel my subscription/orders. I'm not paying money for something I'm not going to eat.

I was calling with the intention of signing up, but had 2 questions. I called the number on the J.C. website. A man answered. From the first thing he said and the way he said it, I heard scorn and annoyance. He was unwilling to answer my questions or let me look at the meal. plans unless I signed up. He repeated that over and over. H was clearly reading from a script and likely himself being pressured to sign people up. When I found out signing up was just providing my name, address and email, I said OK. Next thing he said was are you starting the plan today? When I said no, not until my questions were answered, he replied: "What is your plan from now until you sign up?" Efforts to get him to clarify what that meant resulted in his repeating it twice more, at which point I thanked him and hung up. I don't know who is running this show. I was ready to join but now it's out of the question. If they don't care what their reps say to potential customers, I can't trust them to care about anything else!

My dog used Jenny Craig and had a massive transformation. He is now thriving as the local parks skinny king 😁

I have been a Jenny Craig customer for years. The food used to be good. Who ever they are getting the food from now is horrible. The cakes are tasteless and dry. They are disgusting. The cookies now have some kind of nut or something in them as a filler. They are horrible. The food has changed and it is no longer a satisfying meal.