Jenni KayneReviews of jennikayne.com

$385 fisherman sweater pilled after 2 hours of wear! Can’t find that anywhere else

Beware! I received sweaters from the Jenni Kayne warehouse and suddenly I had Moths in my closet! When the exterminator came, he noticed that it was only those sweaters and that within one of the sweaters there was LARV, which is how they make babies and he said it had been there for quite some time, but I had just gotten a sweater so it clearly came from The Factory. The moths ate only my jenni Kayne sweaters. Disclosure I cannot prove that it came from JK however, I never had them off before I got those sweaters and now I have such an expense to clean out my whole closet. Check your sweaters before you unwrap them if you see any long lines of white cotton return it!!!! when I contacted them they did nothing. Bad customer service.

Like everyone else, I experienced abysmal customer service. Chat instructions were incorrect and email turnaround was shockingly slow. Of two agents, only one seemed to have read my message. The second may have been a bot, as they offered boilerplate replies that didn't address my simple question. In order to speak to someone I phoned stores. One clerk in New York was bright and immediately useful, though unable to solve a mail order problem. Phones at two other stores were out of order (!). I don't know how this company stays in business. The sweaters I've seen were so-so for the price, a little tatty right out of the bag, like old bathrobes. It's a look, if you want it, but not remotely worth the time and stress of trying to get what you want.

Go to femalefashionadvice r/femalefashionadvice • 1m ago Any_Anywhere_8266 Jenni Kayne is the worst place I have ever shopped. I ordered a skirt and sweater from Jenni Kayne in early May. I used to like their clothing, although it is overpriced, and I stopped buying from them when my sweaters pilled after a short while. However, I liked the skirt and sweater, and Bloomingdale's did not have my size, so I ordered the items early in May for a May 23 wedding. JK cancelled my order because they "needed more information," but I didn't find out until I had already waited a week. I re-ordered, selecting expedited (next-day) shipping and acknowledging that they would take 1-2 days to ship. The website kept defaulting to their free shipping, but it finally seemed to "take." A day before leaving for the wedding, I received a notice that FedEx had the package but did not recognize the address. I was flying out the next day from BWI to California, so I emailed Jenni Kayne and requested that they reroute the delivery or cancel the order. Someone finally called me the next day while I was on the plane and said the order had been delivered - the address I had given them was another brother's home in Maryland, where I was visiting, but we were all en route to the wedding. I could not find a shipping tracking number since Shop had apparently fulfilled the order, and I received no updates except a copy of an update from the day before. The customer service rep said she would see if she could reroute the items to California, then called back to say she could not. I told her to cancel and she claimed she could not. She said I would have to call FedEx and ask them to pick up the package, but could not tell me the address it was shipped to (recall that FEDEX had sent them a notice saying the address "was not recognized," so they would have to give me a tracking number or the address, but I would not be back in Maryland for weeks. The rep never gave me the address, and my account had been charged $793. Tired of their incompetence, I reported it to my bank, which credited my account pending an investigation. Well, they bounced the charge back to me last week, and I have been on hold for 45 minutes after sending in all of my correspondence with Jenni Kayne and a summary of events a week ago. I called FEDEX yesterday to file a claim, and they said the shipper would have to file the claim. I asked them what address they had delivered to, and it was a mishmash of my address and my brother's, which they said they had received from Jenni Kayne after they did not recognize the first address. I cannot believe the absolute cheating by Jenni Kayne, who obviously disputed the claim. I cannot believe the lack of customer service and their lack of concern. Their clothes are not worth the hassle, and they frankly aren't very special, but I was in a time crunch - obviously their incompetence did not help, and I wore something from 20 years ago. Don't shop at this toxic place.

As I explained to the useless and rude Jenni Kayne customer service rep, I ordered a shirt that when received was both poor quality and defective - the sleeves are too short and not what was listed on the websitre. Also, the fabric is rough and itchy and greenish black. Not at all what I would have expected from a women owned luxury brand. This company has the habit of blaming the consumer and penalizing us for receiving a damaged garment with no recourse to return is atrocious, unethical and predatory. As is confirmed from terrible ratings from other customers. Shame on this awful company - never again!! Save your $$

The pullover sweater I received is very badly made. Buttons did not match button wholes. For the price I expected a well made garment 🤨

customer service is nonexistent. packaging/delivery feels very cheap for the cost - slippers arrived in just a clear plastic bag

bought a navy cardigan over $300 and it is pilling terribly. my white shirt underneath turned dark blue from the cotton of the cardigan. customer service suggest to shave the cardigan inside out...ridiculous! no return, because I wore it of course. no help. other garments are great, a bit too oversized but good quality.