Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
570 reviews
Jelly CasesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Jelly Cases are the most beautiful phone cases. Check out the best phone cases for iPhone, Samsung, phone accessories, tech gadgets and more. Quality, design and protection for your phone. Free Worldwilde Shipping!
Jelly Cases (jellycases.com) has 570 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
Showing 429 reviews with 1 star · Clear filters
Third time! The only way I get a response from Jelly Cases is if I write an angry review. It has been 10 days since I got an email saying "Mary" was personally checking on my order. This is nonsense. A scam? I do not believe I will ever see my case and cannot seem to get through to a person. I want the case or a refund.
By BonnieBelle
Never received my phone case. Sent several requests and not one response or credit. Will be contacting paypal to reverse charges. DO NOT USE THIS COMPANY!!!!
By Corrine B.
Response from Jelly Cases· Apr 22, 2025
Hi Corrine, We are truly sorry to hear about your experience. Our customer support team will contact you to offer solutions regarding this matter. Thank you for your patience and understanding. Regards, Jelly Cases Team
Like other reviewers, Jelly Cases has stolen my money and never sent me a phone case. I emailed them yesterday and told them I would make every effort to warn other unsuspecting buyers that their company is a FRAUD. They are a storefront only that uses their website to advertise some really nice phone cases but they take the money and never mail any products. I’m going to the Better Business Bureau next!!!
By Brenda B.
Response from Jelly Cases· Apr 20, 2025
Hi Brenda, We truly apologize for the inconvenience this has caused. Please be assured that our company is committed to transparency and integrity, and we are in no way involved in any scam or fraudulent activities. Your trust is extremely important to us, and we are dedicated to providing you with the highest level of service. Our customer support team will be reaching out to you shortly to resolve this matter. We appreciate your patience and understanding as we work to make this right. Regards, Jelly Cases Team
I wish I could have left no stars because this company is a scam I ordered a phone case and screen protectors and it’s been almost 2 months ago can’t get my money back and they don’t respond when you message them ! I’m reporting them to the BBB ! Dont give them your money you might as well put it in a paper shredder!
By Margaret O.
Response from Jelly Cases· Apr 20, 2025
Hi Margaret, We are truly sorry to hear about your experience. We assure you that our company is in no way involved in any scam or fraudulent activities. We deeply value our customers and strive to provide the best possible service. Our customer support team will contact you to offer solutions regarding this matter. Thank you for your patience and understanding. Regards, Jelly Cases Team
Ordered two cases and screen protector two months back and still waiting, support email does not respond to emails. Had ordered two phone cases in 2021 and though they arrived really late we loved the cases and so after few years tried the same site again. As one of my experiences was a good but delayed one and recent one not so good and still waiting checked reviews for this site. I don’t want to lose faith and hope to hear from them sometime soon or not so soon. I don’t want to believe they are scammers. Its been 3 weeks since I posted this review, I have neither a response nor the cases yet, how can someone reply selectively to reviews.
By Pkaran
I ordered a phone case on 13th of march and paid for express shipping so I could get it quickly for my son's birthday. Still haven't received the case and after sending multiple enquiries I have had zero response. Very disappointed to have been ripped off.
By Susan M.
If I could give zero stars I would. Just like so many of these other reviews, I never got my phone case or heard back from their representatives. Just took my money and gave me nothing. Honestly looking into reporting them since clearly I am not the only one they’ve done this to. Please do not support this company.
By Isabel B.
This website is a scam. Ordered cases, didn't arrive, followed up for weeks. Then saw all these reviews. Lucky the bank refunded me my money. DO NOT BUY from this website
By Phil
