Jeld-WenReviews of jeld-wen.com

I bought my very large window with sliders 20 years ago. I bought it due to the vinyl window warranty. I have tried to reach Jeld-Wen over and over, filed 3 warranty claims and they never respond. I called Home Depot since they carry them and they said they are probably not taking the warranty. For the past 2 years I saw a shadow, then it looked like dust and this year the whole window failed with looks like yellow dust and marks in the whole inside., Never buy from them again.

6 years ago, we bought a new house with French doors supplied by JeldWen. Following months and years of visits involving everything from adjustments to replacements, we once again found ourselves unable to lock them. Very long story short, JeldWen sent me instructions and told me to adjust the hinges myself. When I refused, they said they would send an engineer for a fee of £250, taken up front and refunded if the fault was deemed to be a manufacturing one (to be decided by the engineer) as the hinges were not included in the 10 year guarantee. My belief was that the hinges, as they were supplied by JeldWen, should be covered. After much toing and froing, they finally offered a visit, almost 3 months after my first email. During a lull in their responses, I gave up the the will to live and got the doors adjusted myself at a cost of £70, a bit less than JeldWen would have charged after they’d marked their own homework. Throughout this debacle going back 6 years in all, JeldWen’s product quality and service has been appalling. Customer service has been abrupt, unapologetic and unhelpful. I urge anyone thinking of buying from them to try and find alternative supplier. They are, by far, the worst company I have ever had to deal with.

Their poor customer service and the product we purchased a back french door was told the door was warped and frame didnt fit the door itself only to be denied coverage by the warranty told have the installer fix it no matter who installs its still leaves a gap and will not lock. Rude warranty employees also we have to wait over 2 weeks for someone to come look at it; The employees do not care its like we are bothering them. Never again will i purchase this brand of anything

Say my windows have a lifetime warranty only to be told I have to purchase replacement locks that have broke.

Vi bestiller en dør igennem Silvan. - bliver ikke informeret om, at leveringen slet ikke er tilgængelig, den dag, der står. Dette bliver vi kun informeret om, ift efterspørgsel via Silvan… brug ikke denne leverandør! Vi får ikke vores dør til leveringstiden. Rigtig rigtig dårligt!

Sliding patio door with pet window installed, pet window broke on install and it's now 5 months later. A fix was promised. Now call are not returned. We were told replacement was delivered to the service people weeks ago and still nothing. Nothing from jeld wen or Lowes where we purchased it. At this point considering court options. DONT BUY THESE PRODUCTS ANYWHERE!

Over the past 7 years I’ve already had one lot replaced free of charge (4 sets of patio doors and 15 windows) and I’ve still have major issues. Customer services do respond but obviously have a fob you off attitude, the most frustrating thing is that the same issue is happening again on the replacement ones.

In November the door from our kitchen to the basement broke. Since the house is over 100 years old, I thought perhaps the first had been low quality and maybe not properly installed. I placed an order through Home Depot for a door from this company and for it to be professionally measured and installed. The first door, do note I said the first door, arrived in December damaged. The store had to cancel that order, send the damaged door back and then order a second door. It is January and the second door arrived damaged, just like the first. When I called the company, I was told I should have requested special packaging so the door would not arrive damaged. Really? Your normal packaging should be sufficient for the product to arrive undamaged. It was not. Twice. Now I’m going for around three. I have asked Home Depot to compensate us for all of this. In the months that the broken door has been in the kitchen, it has fallen on us and the pets and done damage. We never thought it would take this long to replace a simple bifold closet door. I would recommend this company to no one.