Jeffree StarReviews of jeffreestarcosmetics.com

Update on my order... Order placed on November 28. Email sent to me saying the products would be sent Dec.19. 2nd email sent saying products would be sent December 23rd. Email sent to me on December 24th saying products have shipped. December 26th-When I checked the order tracking, the order is still sitting in CA. It was never sent on December 23rd-very dishonest company. If I could give a zero rating, I would.

I have bought several items from Jeffree Star Cosmetics and they have all been great and lasted long, would give the company 5 starts if the prices were lower.

I, like everyone else, tried ordering a mystery box on Thanksgiving and ordered some liquid lips on Black Friday. The mystery box situation - I was on the site the second the collection launched, was able to "purchase" a medium mystery box and received a notification saying I would get my order confirmation in an hour, I did not get any confirmation and as it turns out I never really purchased the mystery box because the website LIED and said I had when I didn't. So on Black Friday, I ordered two liquid lips. After 12 business days I email customer service to get the status of my order that was supposed to be shipping within 10 business days. I get a generic response saying I will have a customer service response in 72 hours and my order will be sent out by Dec. 19. I did not get a customer service response in 72 hours nor did I receive a shipping confirmation the 19th either. On the 21st, I emailed customer service to cancel to the order and refund my payment. Nothing. No response. I try sending an email again the day after Christmas, and get another generic response email that says all items ordered on Thanksgiving/Black Friday would be shipped no later than Dec. 23rd. Well that's an absolute lie because I did not receive a shipping confirmation on that day either, nor did I receive a refund. Finally, I submit a claim through my paypal which I how I paid for the order, in literally 5 seconds I had an email and a refund from JSC. Absolutely ridiculous. Of course the holidays are a hard time, and shipping is always messed up during this time, but maybe change the wording in your generic customer service emails? You are setting yourself up for failure when you tell people you will respond in 72 hours or something will be shipped by a certain date and then you fail to follow through on both of those statements. To top it all off, I received NO UPDATES from customer service on my order, but I come to find out Jeffree Star has been giving updates on his personal social media pages? Sorry, that doesn't freaking count as communicating with your customers whose money you've taken for the holidays. I've supported Jeffree and JSC for a while and I am seriously so disappointed in the lack of follow through in communication and the entitlement that comes with thinking everyone who buys from you follow you personally on social media and that they are just waiting and keeping their eyes peeled for your posts. Using growth as an excuse to not fulfill orders that you've taken people's money for is nonsensical. JSC SOLD OUT of all their mystery boxes, meaning they had an idea of how many would sell, especially when Jeffree himself has said in the past that he orders heavy on the mystery boxes. JSC bit off more than they could chew and it spilled over into their business with Killer Merch. Growth might be a good problem to have but its honestly not an excuse when you make the inventory ordering decisions based on previous sales.

Can I give 0 stars? Ordered a present before thanksgiving, still nothing. No communication or anything. What a joke.

I ordered 2 lipsticks and a lipscrub on blackfriday and my friend ordered things on the same day she got hers yesterday and mine hasn’t even shipped and it’s literally Christmas Eve I’m so disappointed and I would at least just like my money back but costumer service has yet to respond to my multiple emails I’m done with buying from his company

I ordered a palette and mirror as a Christmas present for a family member who’s visiting for the holidays on Black Friday. Later I received an email saying it would be shipped NO LATER THAN DECEMBER 19th. I just got an email this morning (Christmas Eve) saying it was JUST shipped from California. I’m in New York. Now I have no present for my family to open and I don’t see them again until next year. What do I have to do now, pay even more for shipping to mail it to them later? This is horrible. I don’t care how many orders you have, get a bigger / better shipping team. You can afford it. Beyond disappointed.

Ordered on Black Friday and still no shipping confirmation. It’s Christmas Eve! Got an email that my items would be shipped out no later than 12/19...no luck. New email says should be shipped out no later than 12/23. Still no products or email confirmation and it’s 12/24. They should have been better prepared for a huge launch before the holidays.

I ordered two items on November 25th and it just got shipped out the week of Christmas, so pretty much I won’t be getting my items until after Christmas which is pointless. I’ve contacted customer service about the issue and I didn’t receive an email back until a week later, I have to admit this company is terrible, every other website I ordered from I got my items on time but this company you need to order 3 months in advance. I will never order from this website ever again, I wish my girlfriend didn’t want to support this dude cause him and his company are very shady.