Jeffree StarReviews of jeffreestarcosmetics.com

Bought a mini conspiracy palette on launch for my girlfriend and expected to arrive before our anniversary which was a month after my order. Not only that it didn't arrive on time but it arrived almost 2 months after (they say that it would take max 2 weeks, but I gave it a month because they had a lot of orders), a day before Christmas. I'm not happy that I paid 10$ for shipping and 18$ for customs because the same palette arrived in our stores prior to our anniversary and I shouldn't have paid for any shipping or customs. Customer service is horrible, they wouldn't answer to any of my two e-mails which were sent about a month apart from each other.

I was kind of disappointed with my experience with JSC. I watch Jeffree everyday, huge fan, and my boyfriend knows it. He bought me his beauty killer palette for x-mas (love it) and he also got me a liquid lip(also great). I had similar issues with shipping, he bought his order on Black Friday and it didn’t come in til 1/2/2020 and I live in NY(that’s insane). I wasn’t surprised because on the launch with Shane. The thing that disappointed me most was my unboxing experience. Jeffree prides himself on his packaging so, I was looking forward to it. I opened up my pink JSC box to check out my goodies and got SMACKED in the face with the smell on cigarettes. Absolutely disgusting. The pink bubble wrap WREAKED. My boyfriend looked disgusted too. Hopefully this was an isolated problem but, it seems Like the company is struggling with quality lately.

Sorry for the long review in advance, however, I, like everyone else here have a lot to say about his abysmal “business”. Ordered twice from them. Once on 1st November with 3 products ( order no.1), and then again on November 5th with the preorder palette ( order number 2). Same as everyone else, shipping was VERY late but my first order eventually came over to the UK. I got a customs notice through the door for £30 which i thought was horrific being about 1/2 the price of the items and postage anyway. Unable to pay the customs fee ( I’m a student with little money and bought the items as a treat. I never buy “merch” or makeup for that matter - I just didn’t expect or budget for the additional charge) I requested Royal Mail send the package back, to which they did and told me it’d arrive in no longer than a week! Here I am still waiting 2-3 weeks later for any response. My second order however, I didn’t expect to arrive for another month yet if we’re being realistic - all my hopes had been lost, of a package arriving on time from that company. I managed to cancel half the items in this order before it left the warehouse and I got a refund for those which was a plus but then it was shipped. I received an email yesterday saying that my second order had been received back in their warehouse? And that’s I needed to reply and ask for a refund or reply and ask for them to resend the package. I was confused, but with the fuss of the first package, I just asked for a refund. After sending about 10 emails one after another ( I figured the only way to get my refund and get noticed on the mailing list was to pester them. Seemed to work) they gave me my further refund for the whole order. They still however, say they’re “unable” to refund me shipping costs, even though those items never left their facility?! Nevertheless I’m sick of having to chase them and I’m happy with my $132 refund. Still waiting for news on the first order though. Who knows where it is! I’ve tweeted about this multiple times trying to get his attention, I’ve left reviews, I’ve done all I can. But all Jeffree can do is live in his million dollar mansion flaunting his new products and yet half his customers are without refunds, answered, responses and products! Outrageous if you ask me. A millionaire businessman that can’t handle the huge traffic that he knew he would receive with his Shane Dawson launch, and then doing another launch AND Black Friday mystery boxes on top of that? The man did this to himself and has completely thrown his employees under the bus. A millionaire that simply can’t employ more people to answer emails all day? Terrible

I bought the conspiracy palette from the Jeffree star X Shane Dawson collaboration and when I bought the palette I paid more than usual for the shipping which I thought was fair enough since I was shipping it from California to England ($10) but then I had to pay another £16 customs charge which I wasn't best pleased about but I thought hey I've got the palette now. I received the palette and it was all that I was expecting and I was really happy with the product and how it looked on my eyes but then the itching happened. I found out that I am allergic to the palette which I am really mad about because I paid enough to receive the palette and now I'm allergic to it.i know there is nothing that the Jeffree Star Company can do about this but just wanted to give people a heads up that if you're shipping it to your house you may have to pay extra to receive it. also just that if you have any issues with your skin or it's sensitive then I wouldn't recommend paying out for this makeup. I have nothing against the Jeffree Star company and I was satisfied and think it was worth the quality for the money I paid but I'm just annoyed that I cannot use it and I spent quite a lot on it. Thanks, Izzy x

Ive had two very negative experiences with this company. I don’t necessarily buy makeup very often. It wasn’t until my wife started to experiment with her makeup that I started purchasing products for her mainly as gifts. She talked about a specific palette that she wanted for WEEKS. It was Shane Dawson’s palette. The events that incurred are well documented so I don’t think I have to explain too much. Jeffree said that they simply were not expecting the high volume of purchases which is understandable. We eventually got over the disappointment and by the time Black Friday came around my wife had already set her sight on a few products and she discreetly brought them up to hint that she wanted them. So I purchased two lipsticks, a lip gloss and a highlight. After about 15 days my items had not shipped. A few days later I overhear my wife watching Jeffree on her phone and Jeffree says that some items purchased on Black Friday would not ship in time for Christmas due to what? You guessed it “high volume of sells”. Her items ended up arriving on December 30th, over a month after being ordered. It’s unacceptable. It’s not like Black Friday is a new thing, and it’s not like this is a new and inexperienced company. My wife loves Jeffree and admired him very much so she will likely continue to be a costumer but personally I would not put up with costumer service like this from any company no matter how much I liked the owner of the brand. They need to be better.

I ordered 2 lipsticks on Dec. 2 and received an email saying they’d be shipped within 10 business days. On the 11th business day I emailed their customer service and received an reply email saying they would not be shipped until Dec. 23 and that if I emailed multiple times they’d group my emails together and send me to the back of the queue. I sent a second email that was never responded to. I finally received notice that my items shipped on Dec. 28. I will NEVER do business with them again. Not only can they not deliver products as originally promised but they don’t even offer the opportunity to get a refund or respond to emails.

I ordered the mini controversy palette in the first week of November during the launch and was sent a confirmation email saying it will take 5-10 business days to be shipped. I waited a month and then another updated email on the 3rd of December was sent which said it will be shipped in another 10 business days. It's now December 31, almost 2 whole months since I placed the order and it still hasn't been shipped yet. I understand it's a busy time of the year, but waiting 2 months just to have it shipped when you've been promised a maximum of 10 business days, TWICE, is disappointing.

Ordered items that were in stock in early December. It is now December 30th and my items still have not shipped although the emails said 10 business days for shipping. Contacting the AG with my order information, the customer service emails that state my products were to be mailed out within 10 business days but have not. This is unacceptable.