JeepReviews of jeep.com

Title: Extremely Disappointing Experience with 2021 Jeep Grand Cherokee – Poor Durability & Lack of Support I am writing to share my highly disappointing experience with the 2021 Jeep Grand Cherokee, and the lack of customer support from Stellantis. As a long-time admirer of Jeep’s reputation for durability, I expected much more from this vehicle, especially as I approach retirement and needed a reliable vehicle. Here are the major issues I've encountered: 1. Rusting Parts Within 1.5 Years: o The wheel lug nuts began rusting at just 1.5 years, requiring immediate replacement. 2. Brake Components Deteriorating Early: o At 2 years, I discovered that the brake cylinders and drums had rusted and deteriorated to the point of falling apart during a routine brake pad replacement. This posed a serious health and safety risk. 3. Emergency Brake Cable Rusting: o By 3 years, the emergency brake cable rusted and snapped, which was yet another sign of poor quality parts used in this vehicle. Despite living in Southern Ontario, where the climate is comparable to Michigan (where the vehicle is manufactured), I made sure to maintain my vehicle carefully, including regular washings during winter to prevent corrosion. Unfortunately, these issues were still prevalent. 4. Transmission Failure at 95,000 km: o After a minor rear-end accident, my transmission failed, leading to a diagnostic code (P0733-00). Initially, I believed it was accident-related, but after months of investigation, it was confirmed the damage might not be linked to the accident. Since I had exceeded the 100,000 km warranty, I was left facing a $14,000 repair bill. 5. Stellantis' Customer Service: o I contacted Stellantis customer service multiple times, and while a claim was created, I did not receive any meaningful resolution. After 5 months of waiting, my warranty was denied, leaving me with no financial assistance for the repairs. During this time, I continued making finance payments without a car to use. In the end, I had to pay out-of-pocket for a $14,000 transmission repair at an independent mechanic, as I could no longer afford further delays. This experience has made me question Jeep’s claim of durability and whether cost-cutting measures are affecting the quality of their vehicles. I would advise potential buyers to seriously reconsider before investing in this brand, as my experience has been filled with frustration and financial strain. Would I recommend this car? Unfortunately, based on my experience, I cannot. ________________________________________

We bought a 2021 Jeep Mohave Gladiator - we have owned older jeeps. Recently were notified that a recall was sent out for the clutch in this model because it over heated and could cause fires due to clutch heating excessively. We took it to Whitten Brothers Jeep 10701 Midlothian Tpke, North Chesterfield, VA 23235 and had recall done April 21, 2025. We went on vacation to get married in Corolla, NC May 10, 2025, and had never taken the jeep off road prior to this day. On May 12, 2025 we were on the beach and had shifted into low 4-wheel drive for literally a minute - not in deep sand - when the jeep started showing "Clutch is hot" push clutch in to reduce shifting message. We immediately stopped driving and and pulled to a safe place where we turned the jeep off. After giving it 10-15 minutes to cool down we proceeded to leave the beach because the jeep seemed powerless. We took it to a local dealer in Kitty Hawk, NC at 3000 N Croatan Hwy, Kill Devil Hills, NC 27948 where we were told that the warranty work would not be honored because the diagnosis showed the code was given 3 times and therefore the warranty would not be honored, by the repair advisor and the manager Joe Wilson. Upon calling Whitten, I was told by Jason, the service manager to call Jeep customer service. I called Jeep customer service to be told that the warranty would cover the issue but was told again by Joe Wilson, the repair would cost $2800 to repair and would take at least a week to get parts in. We came to NC to get married and take a very needed vacation. This literally devasted our vacation plans, since we now had to rent a vehicle and get this jeep towed to the Midlothian Jeep dealer where the work was done. The local Kitty Hawk dealer was happy to rent us a jeep for f$199 a day to use while we were in NC. While we were at the dealership another customer was there with his Mohave Gladiator trying to get a brake issue repaired that he had been in that dealership for - multiple times the same problem. This time he was being told that he would have to pay for it. We still have to figure out rental car to get home, I am sharing this so that other families will not go through the ordeal that we have, once this is resolved and this jeep is safe to sell - we will never be a Jeep family again. Jeep sells inferior products and is perfectly fine passing its issues to the customers.

Je vie l’horreur depuis des mois. Ma voiture neuve est tombée en panne au bout de 2 mois. Jeep a refusé sa prise en charge et l’a abandonné chez le dépanneur. J’ai du trouver un garage moi même... Bref le pire c’est que le Service Réclamation m’a dit : “ vous n’auriez pas du être gentille!elle aurait été prise en charge. On vous offre un bon d’achat comme ça si vous avez la CHANCE de retomber en panne ça couvrira une petite partie des frais”! Comment peut-on dire ça à un client ??? N’achetez jamais une jeep neuve chez jeep! Bref Mon CAUCHEMAR continue car jeep a perdu ma carte grise. Pour info si ça vous intéresse mon numéro de dossier : 02278155