Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
289 reviews
JayWay TravelSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a boutique tour operator specializing in custom tours to Europe since 2006. We have helped thousands of travelers enjoy seamless vacations with complete peace of mind.Imagine a multi-city European tour designed with your preferences in mind that runs like clockwork. You specify the dates, places you want to see, type of accommodations, and your interests.Our US-based travel advisors in conjunction with our European staff will prepare your tailored itinerary. We'll make any adjustments necessary until you're completely happy. You leave the hard work of the logistics and arrangements to us.
JayWay Travel (jaywaytravel.com) has 289 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
289 approved reviews, newest moderated first
we have been using jayway for 3 trips now and we will continue to use them as our travel agency. their services are very comprehensive, reliable, accommodating and prompt. every trip we have taken with them have gone smoothly and stress free. we highly recommend jayway for a stress free and very pleasant experience for your vacations.
By Pichada H.
I thought the local contact and the representative were excellent in providing a great trip. I do have issue with the people they contract with, one especially. The driver who drove us to the airport in Warsaw gave us an antisemitic rant saying Israel was like the Nazis and it is committing genocide. I finally had to tell him to be quiet. I would not recommend JayWay until they clean up the antisemitism in their corporation.
By Wendy
Response from JayWay Travel· May 28, 2025
Dear Wendy, Thank you for taking the time to share your feedback. We're pleased to hear that you had a positive experience with your local contacts at JayWay Travel and that your overall trip went well. We are, however, very sorry to learn about the unwelcome comments made by the driver during your transfer. We want to be clear that we do not condone discriminatory language of any kind, and we take such reports extremely seriously. While the driver was not a direct employee of JayWay but rather a subcontracted service provider, we hold our partners to high professional and ethical standards. We have already initiated a review of this incident and are taking steps to ensure that future travelers do not encounter similar situations. We ask all our partners to instruct our drivers and guides to avoid bringing up sensitive topics like politics and keeping their opinions to themselves. Our focus is on ensuring all our guests feel respected and safe, regardless of their background or beliefs. We truly value your feedback, and we appreciate you bringing this matter to our attention so we can take appropriate action. We will follow up privately with further details. Sincerely, Iryna JayWay Travel Team
All accomodations excursions transfers were perfect!
By Denise O'Holleran C.
JayWay Travel provided much needed assistance in planning our trip to Poland and they made sure everything went smoothly while we were there. Their recommendations for accommodations, restaurants, tours, and excursions were spot on. They were flexible when we needed to alter some of our plans last minute due to a medical issue. We were able to have a private tour of Poland all the while knowing we were being shepherded by JayWay's knowlegable in country liaison. I will always use JayWay when we visit Europe.
By Cathy S.
Response from JayWay Travel· May 28, 2025
Thank you so much for your wonderful feedback, Cathy! We’re delighted to hear your trip to Poland went smoothly and that our team could support you every step of the way. It means the world to know we’ve earned your trust for future travels — we’ll be here whenever Europe calls again!
JayWay takes care of all the details of your trip, making travel hassle-free. Plus you get a local contact, who seems like a good friend, and is just a call or message away to assist if anything comes up.
By Steve B.
JayWay has planned major trips for us to Croatia (4 of us) and Italy (2 of us.) We let them know, when, places, our interests. we end up with wonderful hotels, excellent tour guides and all the details taken care of for getting around. Finally, a local JayWay agent is assigned to iron out any questions, problems, etc while travelling.
By W Don B.
I have used JayWay for 3 trips now. They always deliver! I love having the drivers make the transfers between airport, train and hotel. Saves so much time and so safe for women traveling alone. The day tours have been fantastic and we have loved the private guides. Makes each trip special and there is no waiting for a large group. Will definitely book again!
By MARK
I highly recommend JayWay Travel for anyone planning a trip to Europe. April 2025 was the second time I have used JayWay and they didn't disappoint. Their professionalism, attention to detail and expert advice made my travel experience seamless and stress free and I had an unforgettable experience. The personalised web page provided for my itinerary is excellent.
By Wendy J.
