JaycoReviews of jayco.com

If you are considering purchasing a Jayco caravan, particularly a Crosstrak series, we'd like to share our recent buying experience as a cautionary tale and offer some insights into how this company operates: 1. Jayco as a manufacturer is completely different to "Jayco" branded dealers. The dealer network is something completely separate, and largely our experience has been positive with dealers and repair companies. From glancing at laptop screens the dealers have access to very old Jayco systems that give limited information at best. 2. Our experience with Jayco the manufacturer has been extremely poor. The lead-times they communicate to their dealers have no substance: they simply change without explanation or communication to anyone, not even their dealers. If you have any hard dates for travel expect up to 4 to 6 months on a build regardless of what is promised. Our previous van, an Austrak Talawana, was far more visible in terms of status than what we experienced with Jayco, and they delivered within the lead-times indicated. 3. The build quality with Jayco is also poor. You can google "Jayco caravan build quality" yourself, and in our case, a new model of van was still being designed and re-tested despite being an advertised product. This added to delays and caused us to cancel a trip we'd been planning for over a year with friends. Those same friends also have a Jayco and they have warned us to expect a lot of flaws and warranty issues especially with new models. 4. Jayco as an organization is completely uncontactable other than through an email service, which we can only describe as arrogant and entitled. Despite raising the broken delivery promises in an email to them... their only response was to contact the dealer and that posting our experience on social media is "aggressive" and "will not be tolerated". As for cancelling our order and getting our deposit back because they failed to deliver within the dates promised... take that up with your dealer. We deeply regret purchasing from Jayco, and wish we had simply purchased another Austrak van which we had zero issues with. Full credit to their dealer network for tolerating such a hopeless company. Hope this helps someone out, and if you are considering a new van and looking at the Crosstrak, do have a look at the Austrak Talawana or MDC as better quality in the price bracket.

After purchasing a new Jayco camper, we discovered within months that a defect from the factory had been covered up. A hole had been punched completely through the wall of the camper and patched. This was on the back of the camper and after a few months of use, the patch job from the factory failed and started cracking. We expected this to be covered by Jayco. After 2 years of fighting to get the warranty work covered, Jayco has decided they will pay for a cheap patch job, like the one that has ready failed, instead of the fix recommended by the dealer and the body shop. The cheap patch job is estimated to cost $1,500.00 with NO warranty. The recommended fix is estimated at $3,500.00. We did not purchase a used trailer. This defect was not disclosed to us at the time of purchase, it was hidden. We were sold on Jayco's "great warranty" and feel as though we were scammed. We now have a 3 year old $30,000.00+ trailer with its second patch job and no warranty.

I own several of their units. I recently purchased 2 new units. 1 of them had roughly 10k worth of water damage between the wall. Jayco refuses to fix the issue under warranty. Why would you treat your customers like this????

This is for the Jayco website: SPAM city! I had to give my email to get an owners manual for my RV. Suddenly I'm getting Camping World crap, trying to sell me a freaking RV. I tell them to lay off only to find they've spend my email far and wide, subscribing me to like 5 other places. Horrible violation of trust. Now I don't trust either company.

Was informed that the decking between the rafters and rubber roof my 2022 Jayco 264bh bought in 2024 is not considered part of the structure. It is bulging under the rubber roof and an obvious manufacturing mistake ... Someone in the plant forgot to put the screws that mount the decking to the rafters before completing the roof assembly... I just want Jayco to honor their own warranty

Josh, the owner, is one of the most unprofessional and immature adults I’ve ever met. He never once managed the job of building a pond and a road for me which he was hired to do. Left me holding a bill for his fuel and material orders that he ordered. I asked for a 10 foot wide Gravel Road ended up being 16 foot wide, which cost me twice as much money in material. RUN, don’t walk away from this guy in this company. absolutely horrible experience.

I bought a 2022 Jayco Super Lite new. After about two years, I discovered severe water damage caused by failed seals above both rear windows. Blue Compass’s tech had to remove the underbelly and dump gallons of water to locate the leak. I filed a warranty claim. Jayco gave me a written denial, citing that the unit was “outside warranty” and calling it non-structural. However, the nature of the failure is clearly not routine maintenance — it required invasive diagnostics to even see it. I requested escalation and full documentation, but was told customers can’t be CC’d in the manufacturer’s portal. Meanwhile, the dealer has offered a “discounted repair” that I should pay for myself. This looks like a premature structural defect, not normal wear. I am pursuing this further with the Utah Division of Consumer Protection, the Better Business Bureau, and other avenues. Pros: Attractive design, lots of features. Cons: If Jayco won’t back you when something clearly fails early, that’s a big risk.

Employees threw live cats in a dumpster and crushed them to death and got away shot free. All I need to know about this company.