JawzrsizeReviews of jawzrsize.com

I got sent the wrong item - (update) I was contacted by customer service and was sent a full refund. Although the product wasn't right, customer service made my experience very pleasant, thank you!

The product seems to be good quality. I used it as directed. It caused TMJ - jaw pain, popping/clicking, and swelling. Update: The company issued a full refund and asked me to update my review. I appreciate the refund. Thank you!

I’m very impressed with the management at Trustpilot. In my prior review I said I would not purchase the Jawzrsize again. To my surprise they refunded my money. Thank you!

Update on the status of my purchase is lacking and this email requesting feedback is rather delayed.

Nothing offensive or bad to say. 1st order got lost in mail for over a month and in meantime a new unit was shipped to me, arriving fairly quickly. The original order arrived 2 weeks later and is just sitting in box. I have no use for it and the “beginner” device is waaay too easy so not so sure if I want to place an order for the next level up. I can send back the unopened (original) shipment and will be happy to try the advanced mouthpiece if you offer a discount for the trouble and will also ship you unopened device. Let me know ASAP.

Theoretically you guys are very good, responding quick answering Clients in a polite ways all good! But when it comes to the important issues such as the goods your not so good, Shipping , tracking number and so on it’s not your best side.

Product seems to be good so far... although it took 2 months, and countless ignored emails, for them to complete the Order finally. Once someone(s) did respond- they advised they would follow up.. each time... and did not. Got an email asking how they did before anything was ever done.. when I did go back to rate the response, the survey had been closed. I don’t usually put so much weight on delivery and service- but this process was exceptionally awful. I bought this to help correct a 9 year old severed mandible, which grew back together off set by a couple of millimeters, with permanent nerve damage. Product wise, my jaw does seem stronger, and I think has stimulated some nerve regeneration. I’ll have to see how it improves as I move up the resistance. It has caused TMJ/muscle stiffness, if I over do it in a day, although minor, all things considered & a very normal learning curve- if not slow moving for my own daily practice. I connected to the owners story & became intrigued by his recovery process. But the company’s demands on immediate feedback are also painful. Even if this works well, I’ll have a hard time recommending this company to use, until they work out their service issues.

I did not receive what I was led to believe I was purchasing. When I reached out to customer service they didn't really listen to me and sent me just some random items that don't even work on the mouth piece I recieved. I believe your product has value and I use it. However, I feel you need to be clearer with your description, as i still don't believe I received what I ordered.